Service Coordinator

3 weeks ago

Chennai Tamil Nadu, India The inventory Full time

**Company Profile**:Importers and distributors for studio and stage equipment in India.

**Requirement**:
**Key Responsibilities**:
1. Service Management:

- Coordinate and manage all service-related activities of the service department.
- Develop and implement service schedules, ensuring timely and efficient service delivery.
- Monitor service progress and resolve any issues that arise during the service process.

2. Customer Support:

- Act as the primary point of contact for customers regarding service inquiries and support.
- Ensure high levels of customer satisfaction by addressing concerns promptly and effectively.
- Provide technical assistance and guidance to customers and service teams.

3. Team Coordination:

- Support a team of service technicians and engineers.

4. Quality Assurance:

- Implement and monitor quality control procedures to ensure service excellence.
- Conduct regular inspections and audits to maintain high standards of service quality.
- Collect and analyze customer feedback to continuously improve service processes.

5. Documentation and Reporting:

- Maintain accurate records of all service activities, including service reports, customer interactions, and inventory management.
- Generate and present regular reports on service performance, highlighting key metrics and areas for improvement.
- Ensure compliance with industry standards and regulations.

**Qualifications**:

- Minimum of 5 years of experience in a service coordination role or similar field
- Strong Communication Skills in both written and verbal communication. Preferred languages (Hindi, Tamil & English)
- Excellent organizational and multitasking skills.
- Proficiency in using service management software and tools.
- Strong problem-solving abilities and attention to detail.
- Customer-centric approach with a commitment to delivering high-quality service.

**Skills**:

- Project management and organizational skills.
- Excellent communication and customer service skills.
- Leadership and team management capabilities.
- Analytical and problem-solving skills.
- Proficiency in service management software.

**Employment - Full Time**
**Shift - Day Shift**
**Working Days - Monday to Saturday**
**Monthly Salary - Rs 20,000 to 25,000**
**City - Chennai**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 5 years (required)

**Language**:

- Hindi (required)
- Tamil (required)
- English (required)

**Location**:

- Chennai, Tamil Nadu (required)

Work Location: In person

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