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Service Delivery Coordinator
3 months ago
Service Delivery Coordinator – CBTS-I
Job Description:
Greeting from CBTS IndiaService Delivery Coordinator (SDC) will act as the focal point for the management and performance of diverse tasks and workloads associated with CBTS's service delivery manager function.
The SDC will support work efforts of the entire service delivery team through fulfillment of various administrative assignments and repeating tasks.
Essential Functions:
Coordinate the scheduling of all support calls, project resources and administrative meetings between clients and company personnelWork closely with SDMs in ensuring delivery of services as defined in client contractsAssists the Service Delivery Managers with KPI reporting and adherenceTracks open items/issues on dashboards, and follows up as requiredManages administrative efforts around internal processes to assist SDM and TeamSupplements Transition to Operations tasks as directedAssumes additional technical and non-technical responsibilities as neededAd hoc report generation & arrangement of standard reporting packagesPreparation of materials for specific weekly/monthly customer engagementsDaily review of ServiceNow Incident and Request queue, work with internal IT operations teams and ensure tickets are addressed in a timely mannerUnderstands and manages daily process activities required by organizationAbility to interact effectively with internal IT Ops team while understanding cultural differencesEducationBachelors degree in Computer Science or other related discipline4 to 6 years of professional experienceData Analytics training & proficiency with excelProject Management training (Optional)Special Knowledge, Skills, and AbilitiesStrong organization skills and ability to effectively multitaskHas previously worked with tools such as ServiceNow and Sales ForceUnderstands IT managed services and matrix reportingTechnical background in Infrastructure services, including but not limited to servers, disaster recovery, networking, etc.
Solid analytical skills and record-keepingMicrosoft Office proficiency – document and process creation skillsSelf-motivated with the ability to adapt to changing prioritiesHigh potential individual with a diverse skill setDemonstrated success working independently and efficientlyDemonstrated ability to interact comfortably with both technical and business oriented professionalsProven English communication skills including speaking, writing and presentationITIL V3/V4 foundation, a plusTo be based out of Chennai and required to be in office.
Supervisory ResponsibilitiesNo Supervisory Responsibility