Customer Service Delivery Executive

2 weeks ago


Chennai Tamil Nadu, India ALPHA GLOBAL LOGISTICS Full time

**Executive - Customer Service Delivery**

**Location**:CHENNAI

**Business Unit**:Records Management

**Number of Positions: 2**

**Key Performance Objectives**:

- **Client Relationship Management**: Meeting clients, resolving queries, seek feedback.
- **Internal**: Collaborate with Operations team, facilitate service delivery of requests raised. Update system data regularly in CRM etc.
- **Up-Sell, Deep-Sell, Cross-Sell**: Additional or New Services to enhance Revenue.
- **Client Operations**: Invoicing on time, Collections to meet Aging Targets.
- **Contract Renewals **with higher rates or more services.

**Experience**: 2-3 Years.

**Job TASKS**:
**1. Client Relationship Management**:

- **Proactively meet** with clients: Regularly engage with clients to understand their needs, preferences, and challenges.
- **Address client issues**: Resolve any client concerns promptly and effectively.
- Build strong relationships: Foster positive relationships with clients to enhance loyalty and retention.
- **Deep selling**: Identify opportunities to upsell additional services or products to existing clients.

**2. Internal Coordination**:

- **Collaborate with operations team**: Work closely with the operations team to ensure seamless service delivery.
- **Coordinate client requests**: Facilitate communication between clients and internal teams to meet client expectations.
- **Collect feedback**: Gather client feedback and relay it to relevant teams for continuous improvement.

**3. Tech Savviness and Digital Insight**:

- Stay updated: Keep abreast of industry trends, digital services, and technological advancements.
- Leverage technology: Utilize digital tools and platforms to enhance client interactions and streamline processes.

**4. End-to-End Client Servicing**:

- Onboarding: Assist in the smooth onboarding of new clients, ensuring a positive experience.
- Payments and invoicing: Manage billing, invoicing, and payment collection processes.
- Client retention: Implement strategies to retain clients and prevent churn.

Pay: ₹400,000.00 - ₹500,000.00 per year

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



  • Chennai, Tamil Nadu, India Bookwater Full time

    **Role: Customer Support Executive** **Exp: 0-1 Year ( Freshers with good communication also apply)** Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working...


  • Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Customer Service Executive-Service Delivery (Service Delivery)-B2101_1Date: 4 Apr 2024Location: Chennai, IndiaCompany: Tata CommunicationsObjective of the roleResponsible for designing circuits in Inventory systems. And dismantling of equipments in network Inventory.Minimum qualification & experienceBachelor of Engineering with 0-2 Years...


  • Chennai, Tamil Nadu, India timesjobs Full time

    Job Title: Customer Service Executive-Service Delivery (Service Delivery)-B2101_1Date: 4 Apr 2024Location: Chennai, IndiaCompany: Tata CommunicationsObjective of the roleResponsible for designing circuits in Inventory systems. And dismantling of equipments in network Inventory.Minimum qualification & experienceBachelor of Engineering with 0-2 Years...


  • Chennai, India Telecaller executive Full time

    **Pulled from the full job description** - Flexible schedule - Health insurance - Paid sick time - Paid time off ₹15,000 - ₹20,000 a month Job type Permanent Fresher Full-time Shift and schedule Day shift Benefits & Perks Paid time off, Paid sick time **Benefits**: Pulled from the full job description Flexible schedule Paid sick time Paid time off Job...


  • Vepery, Chennai, Tamil Nadu, India GoFix Solutions private Limited Full time

    As a Delivery Executive need to do all kind of deliveries alloted from the company from one place to another place organisation and timekeeping: you are responsible for ensuring your packages are organised in such a way that they remain undamaged in transit. You are also responsible for ensuring that you remain on schedule when carrying out Record keeping:...


  • Chennai, Tamil Nadu, India CBTS India Full time

    **Job Purpose** The primary role of the Service Delivery Coordinator will be to provide a small number of tasks to a large set of clients. Additionally, the role will support the Service Delivery Managers and Enterprise Service Delivery Managers who will provide mentoring for career pathing within the Service Delivery Management department. **Essential...


  • Chennai, Tamil Nadu, India CBTS India Full time

    **Job Purpose** The primary role of the Service Delivery Coordinator will be to provide a small number of tasks to a large set of clients. Additionally, the role will support the Service Delivery Managers and Enterprise Service Delivery Managers who will provide mentoring for career pathing within the Service Delivery Management department. **Essential...


  • Chennai, Tamil Nadu, India Bookwater Full time

    **Role: Customer Support Executive** **Exp: 0- 6 months ( Freshers with excellent communication apply)** Responsibilities - Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans. - Handling customer complaints and concerns in a professional manner, working...

  • Delivery Executive

    3 weeks ago


    Chennai, Tamil Nadu, India Namaste Free Placement Service Full time

    **About us**: Namaste Free Placement Service offers jobs for the Blue Collar sector. We will not only help you get the job you qualify for but also will be available as you support channel for any help you need during your job. **Roles & Responsibilities**: - Deliver Grocery - Do not cancel any order - Deliver on time - Be Respectful - Do not tamper with...


  • Pallikaranai, Chennai, Tamil Nadu, India ACTIO HR SERVICE PROVIDED PRIVATE LIMITED Full time

    Looking for Van Delivery Executive with four wheeler license Delivery of small items of E-commerce companies Deliver packages to customers in a timely manner Load and unload goods from the van Ensure proper handling and secure packaging of items Maintain accurate records of deliveries and pickups Adhere to safety standards and traffic rules while...


  • Pallikaranai, Chennai, Tamil Nadu, India ACTIO HR SERVICE PROVIDED PRIVATE LIMITED Full time

    Looking for Van Delivery Executive with four wheeler license Delivery of small items of E-commerce companies Deliver packages to customers in a timely manner Load and unload goods from the van Ensure proper handling and secure packaging of items Maintain accurate records of deliveries and pickups Adhere to safety standards and traffic rules while...

  • Service Advisor

    2 weeks ago


    Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...

  • Delivery Executive

    7 days ago


    Adambakkam, Chennai, Tamil Nadu, India Namaste Free Placement Service Full time

    #Zepto We are hiring for Delivery executive at Chennai various locations Description: **Benefits**: - Good salary structure Joining bonus Performance bonus Health insurance PF **Job Types**: Full-time, Permanent Pay: ₹10,000.00 - ₹30,641.26 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning...

  • Delivery Executive

    6 days ago


    Chennai, Tamil Nadu, India Flipkart Full time

    As a Delivery Executive, your primary responsibility will be to ensure the timely and safe delivery of goods to customers. You will be entrusted with transporting various items, ranging from packages to food orders, to their designated destinations. **Responsibilities**: 1. Safely transport goods to customer locations in a timely manner. 2. Follow routes...

  • Delivery Executive

    3 weeks ago


    Chennai, India Zepto Grocery Delivery Full time

    **Need Delivery executives in Chennai** **Joining bonus Upto Rs10,000/-** **Zepto 10 Min Grocery Delivery Earn upto 45,000per Month. Bike/Cycle/E-Cycle. Part time/ Full time available.All over Chennai.** Monthly Attendance Incentive Weekly Incentive Personal Insurance Short Distance Delivery 3.5Km **Required Documents** **Aadhar Card** **Driving...


  • Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...

  • Delivery Boy

    3 weeks ago


    Chennai, India Zepto Delivery Full time

    Job Requirements Company Name: Zepto DeliveryLocation: Tambaram, Chennai, Tamil NaduSalary: ₹30,000 - ₹35,000 per monthQualification: 12th Standard / PUCJob Description:Are you ready to take on a fast-paced and rewarding role? Join Zepto Delivery as a Delivery Boy and contribute to our efficient delivery services in Tambaram, Chennai. As a Delivery...

  • Delivery Boy

    4 weeks ago


    Chennai, India Zepto Delivery Full time

    Job Requirements Company Name: Zepto DeliveryLocation: Tambaram, Chennai, Tamil NaduSalary: ₹30,000 - ₹35,000 per monthQualification: 12th Standard / PUCJob Description:Are you ready to take on a fast-paced and rewarding role? Join Zepto Delivery as a Delivery Boy and contribute to our efficient delivery services in Tambaram, Chennai. As a Delivery...


  • T Nagar, Chennai, Tamil Nadu, India Apollo Home Healthcare Limited Full time

    **Job title: Executive - Service Delivery** **Reporting to**: COO / Unit Head **Department**: Service Delivery **Location**: Chennai **Job purpose**:To ensure smooth delivery of patient care services in the field. **Roles and responsibilities**: **Primary responsibilities**: 1. Monitor patient enrolment process and ensure smooth delivery of services 2....

  • Delivery Boy

    4 weeks ago


    Chennai, India Zepto Delivery Full time

    Job Requirements Company Name: Zepto DeliveryLocation: Pallavaram, Chennai, Tamil NaduSalary: ₹30,000 - ₹35,000 per monthQualification: 12th Standard / PUCJob Description:Are you ready to hit the road and make a difference? Join Zepto Delivery as a Delivery Boy and become an integral part of our efficient delivery team. As a Delivery Boy, you'll...