Chat Support Executive
2 months ago
Respond to customer inquiries through chat support in a timely and professional manner.
Provide customers with accurate information and solutions to their queries.
Escalate complex issues to the appropriate team members.
Maintain customer satisfaction by providing exceptional customer service.
Collaborate with team members to improve customer support procedures and practices.
Monitor and track customer feedback and suggest improvements to the team.
Meet and exceed performance metrics such as response time, resolution time, customer satisfaction score, and productivity.
**Salary**: ₹25,000.00 - ₹32,065.72 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work (required)
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