Chat Support Executive
3 weeks ago
Chat support agents must have the skills to answer customer questions promptly and accurately. Some of these skills include:
- Communication skills
- Mastery of positive language
- Empathy skills
- Care about customers' privacy
- Listening to customer feedback
- Strong problem-solving skills and the ability to think quickly and logically
Chat support agents may also:
- Respond to customers
- Identify customer issues
- Provide solutions
- Converse in a polite and professional manner
- Perform data entry
- Manage the communication process to understand what people are contacting you about
- Help isolate and resolve problems
- Respond to any inquiry about products or services
- Assist customers in navigating products or services
- Address their questions, concerns, and technical issues
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹11,539.28 - ₹14,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 6355009439
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