Chat Support Executive
2 weeks ago
Respond to customersChat support agents may answer questions about products or services, address customer concerns, and help them navigate products or services
- Identify customer issuesChat support agents may help isolate and resolve problems
- Provide solutionsChat support agents may provide additional information, suggest products, or escalate complex issues to higher levels of support when necessary
- Perform data entryChat support agents may document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions
Some skills that may be useful for a chat support agent include:
- Good typing skills
- Multitasking skills
- Communication skills
- Mastery of positive language
- Knowledge of the live chat features
- Empathy skills
- Care about customers' privacy
- Listening to customer feedback
Some requirements for a chat support agent may include:
- High school diploma or equivalent
- College degree preferred
- Previous customer service or chat support experience is a plus but not required
- Strong problem-solving skills
- The ability to think quickly and logically
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹12,000.00 - ₹14,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9512633444
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