Invoicing Agent

2 months ago

Gurugram Haryana, India American Express Global Business Travel Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
**What You’ll Do on a Typical Day**:
**he Egencia FinOps Senior Invoicing Agent**:

- leads by example, sharing their knowledge with the team and acts as a first escalation point for internal colleagues.

has accountability for the timely production of Egencia customer invoices with the aim of achieving a consistent and accurate
invoicing flow to help secure cash flow.- reports to a Team Leader based in the Invoicing Operations team.

Main Responsibilities & Activities
Organise and prioritise your own workload whilst ensuring invoicing agents within the team are focused on their daily tasks and
assigning priorities per the agreed guidelines
- The senior will support the team and take the lead with the review, analysis, and correcting billing rejections from the automatic
processes for all POS (Point of Sale) and liaison with internal and external partners to obtain the necessary information to
release rejected transactions.- Validate and process cancelled and refunded bookings on a timely basis

Manage Invoice mailboxes addressing all requests in accordance with the defined SLA (Service Level Agreements), providing
feedback to management about bookings which cannot be invoiced
- Recognise consistent patterns of system or process failure and be able to escalate these to Co-ordinator and Team Leader so
corrective actions can be implemented- Support the Team Leader in identifying efficiency improvements within process and systems

General deliverables include defined weekly reporting in line with SOX (Sarbanes Oxley) standards, following all Egencia
invoicing procedures and covering in other roles when required
- **What We’re Looking For**:
**Managing complexity**: Can work effectively in an overly complex, diverse, changing environment. Adapts well to and is
energized by change whilst maintaining focus on key business goals and personal objectives.
- **Problem solving**: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or
manages the people and resources required.
- **Personal Effectiveness**: Produces outstanding results both professionally and personally by being proactive and committed.
Continually focuses on achieving positive results contributing to Egencia’s business success.- Think bigger not focusing only on daily work and targets but helping the team to be prepared to agile Priorities.

**Technical Competence**: Uses technical / job knowledge and experience, incorporating functional skills and broad-based
business knowledge, to meet and exceed job requirements / customer expectations.
Location Gurgaon, India
The #TeamGBT Experience
**Work and life**: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
**Travel perks**: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

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