Customer Service Representative
2 weeks ago
About the internship (FRESHERS ARE WELCOME)
1. Understand the SOP, processes, and policies of the customer support department
2. Handle incoming calls received on our customer support number
3. Understand customer's problems with respect to the products (technical or non-technical), then accordingly provide correct troubleshooting (if available)
4. Ensure that the customer has provided all required details and filled out the required form to process the case further
5. Coordinate internally with different departments to resolve customer queries
6. Maintain call records and share the report with the DRI on a daily basis.
7. Schedule reverse pick-ups of faulty products from customer's addresses
Skill(s) required English Proficiency (Spoken)
Who can apply
1. are available for full time (in-office) internship
2. are available for duration of 3 months
3. are from or open to relocate to Noida and neighboring cities
4. have relevant skills and interests.
Other requirements
2. Immediate joiners are most welcome
4. Communication has to be very fluent
5. Monday to Saturday will be the working days, and the official timings are
10:00 am to 6:30 pm.
Perks : Certificate
Number of openings: 1
**Job Type**: Internship
Contract length: 3 months
Pay: ₹10,500.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Do you have any previous Customer support experience OR in any similar domain ?
**Education**:
- Bachelor's (preferred)
Work Location: In person
Application Deadline: 20/11/2024
Expected Start Date: 20/11/2024
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