Customer Experience Architect

2 months ago

Bengaluru, India Adobe Full time

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

A successful Customer Experience Architect acts as an SME for the suite of Adobe experience cloud products and services. They enjoy designing transformational solutions and working directly with customers to meet their business needs. An individual filling this role will work closely with the sales counterparts to influence and accelerate large sales opportunities, globally. Provides thought leadership and consultation throughout the life cycle of this transformation. This individual will act as a liaison between the internal and external stakeholders to align the right delivery strategy, estimates, and timelines to service client requirements.

**Job Description**:
a. Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel and
b. Prepare compelling proposals with technical solutions design, engagement & execution approach, timelines, estimates.
c. Lead deep discovery sessions with clients to understand their key business needs, implementation use cases and technical requirements. Communicate confidently and pro-actively with customers and internal stakeholders throughout the pre-sales cycle.
d. Problem solve, build strategies and create innovative solution architectures uniquely tailored to customer objectives. Develop robust recommendations, proposals, and scope of work documents for Adobe Consulting engagements.
e. Help customers understand Adobe’s diverse capabilities to drive transformation
f. Continuously improve the Solution Architecture team’s knowledge, methodologies, and customer-facing collateral
g. Ability to articulate complex ideas in a simple and understandable manner.
h. Identify business problems and tie your proposed solutions to measurable success criteria
i. Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs)
j. Trusted colleague who can collaborate with multiple team members to arrive at the best solution

2. Role Requirements
a. 10+ years of experience in technical/ business / services pre-sales consulting, working as a solution architect with multiple Adobe Experience cloud products or leading DXPs.
b. Knowledge of current digital marketing trends and best practices on topics such as personalization, cross channel marketing, mobile, data driven optimization of experiences
d. Drive pre-sales activities to position successful delivery of customer solutions and accelerate sales pipeline. Orchestrate actions across product and delivery groups for seamless project execution.
e. Experience in leading workshops to define and prioritise client requirements and required Capabilities. Ability to ask hard questions during workshops and suggest best practices and efficient ways of implementing business processes
f. Proven ability to design and optimise business processes and to integrate business processes across disparate systems.
g. Ability to demonstrate concepts visually and in writing as the situation demands to guide stakeholders in thinking through all aspects of the ask

3. Desirable but not essential
a. Experience/Certification with Adobe experience cloud products
b. Understanding of custom software development processes and engagement methodologies
c. Experience in managing agile development projects
d. Experience as Consulting Manager or Senior Manager in a large consulting organization
e. Has experience that spans across delivery roles as well as contributions in the pre-sales domain.

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