Customer Solutions Architect

8 months ago

Bengaluru, India Unbxd Inc Full time

**Position - CSA(Customer solution Architect)**

**Who we are? **At Unbxd, we're building the world's largest search intelligence products. We are a bunch of close-knit, highly driven, and highly skilled engineers & Support Function teams who think big and execute beyond what is expected. The challenges cut across algorithmic problem solving, systems engineering, machine learning and infrastructure at a massive scale.

**Working with us?** An opportunity for innovators, problem solvers & learners. Working with is Innovative, empowering, rewarding & fun. Amazing Office, competitive pay along with excellent benefits package.

**What do you contribute?**

***

Responsible for the technical architecture of the solution implemented for a customer and/or any internal Unbxd plug-in or tool.

Work with the Technical program manager during the requirement gathering phase to bridge the gap for digital transformation.

Engages with the customer's technical team to architect the solution based on the customer's business, technical requirements, and current ecommerce platform.

Assists Technical program manager in the Statement of Work review and creates an implementation document for the integration engineer to execute on.

Clearly defines and documents all items in scope, out of scope and project risks for all stakeholders.

Provide specifications according to which the solution will be defined, managed and delivered.

Analyses and documents all technical requirements that map to the marketing and merchandising requirements.

Analyses enterprise specifics and creates a solution prototype where required.

Reviews integration engineer’s code once the development work completes.

Provides technical consultation to customer's tech teams in case the integration is done by the customer by leveraging standard set of Unbxd APIs through back-end implementation.

Architects and creates product specifications for development of internal tools and plugins for various ecommerce platforms that enable faster customer onboarding to Unbxd platform.

Works closely with the product team to create a development roadmap, based on feedback from customers.

Skills
- Experience in both - back-end and front-end development, including Python, Javascript, React.

Good writing skills to frame requirements and customer onboarding documents.

Experience with Google Tag Manager, and web analytics tools.

Experience in working with various Ecommerce platforms like - Magento, Demandware, Hybris, Websphere, BigCommerce, Shopify, etc.

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