Client Success
2 weeks ago
**Key Responsibilities in the role**:
**Customer Project Management**
Ensuring that the order has all the required information and can fulfil the order in the specified timeframe.
**Completing the Discovery phase.**
Coordinating with the customers and the internal teams to complete the project in a timely manner
Creating Project Plans and sending regular reports to the customers
**Customer Service**
Receiving calls (whenever requested) and resolving cases escalated by the customers as well as resolving cases escalated by First Level Support
Ensuring we provide solution within an optimal time frame
Logging all activities against the customer account/cases
Ensuring service is paid for
Documenting problem and resolution using Knowledgebase Articles for quick reference/response in future
Creating/Modifying Crystal reports
**Training**
Planning, packaging and delivering trainings for customers remotely or onsite
Get the customer acclimatised with the workings of Windowmaker (using trials and demos with programs and data on the Terminal Server)
Preparing presentations and videos for the complex options
Training First Level Support
**Management**
Regular daily/weekly reports to the management
**Data Projects**
Analyze and create Project specifications
**Data Setup based on specifications.**
Code/Release Testing and quality assurance
Maintain standards compliance
**Qualification and Experience**
Engineering Graduate or MCA with basic computer knowledge and strong skills in MS Excel and SQL, preferably in software
Freshers with Good Communication can also apply
**Stipend of Rs. 10,000/- per month will be paid**
**Soft Skills**
Analytical, design and troubleshooting
Research and analysis
Excellent communication and interpersonal skills
Ability to accomplish assigned tasks with mínimal supervision
**Job Types**: Full-time, Fresher
Schedule:
- Day shift
Work Location: In person
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