Customer Care Associate(Only From Domestic Logistic
4 months ago
#Hiring
Hiring for Client Service Executive
Exp-3yrs-6yrs in domestic Client handling in Logistic
Salary-4.25LPA Max
Location-Malad
Looking for Early Joiner
Mode of Interview-Face to Face
Key Responsibilities:
- Build sustainable relationships of trust through open and interactive communication.
- Follow up with clients and their complaints; ensuring that customer’s requests are attended accordingly and keep records of client interactions.
- Collect prompt and accurate feedback from clients and take ownership of client issues.
- Retaining existing clients, delighting them, and making them company's brand ambassadors.
- Escalate unresolved issues to the appropriate internal teams and follow up proactively.
**Requirements**:
Must have experience in domestic logistic industry.
Should have proven record of working with shipping and e-commerce companies.
Previous work experience in e-commerce client handling is a plus.
Strong desire to learn.
Creative approach towards problem-solving.
Excellent verbal and written communication skills.
Staying updated with recent trends happening in the startup industry.
Good MS excel knowledge and ability to handle stress well.
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Application Question(s):
- Are you intersted to work between 20k-35k CTC
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- domestic Logistics: 3 years (preferred)
- Calling: 3 years (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Mumbai, Maharashtra (required)
Ability to Relocate:
- Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
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