Customer Resolution Representative

2 weeks ago

Hyderabad Telangana, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking a Customer Resolution Representative is responsible for managing complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements. Functions include assessing wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable. Manages stakeholder relationships with customers, family members, legal representatives, and business partners.

**In this role, you will**:

- Support internal and external customers with inquiries and complaints regarding financial products and services.
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
- Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals.
- Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action.
- Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly.
- Maintain understanding and deploy use of procedures to ensure compliance with applicable policies and regulations.
- Communicate outcomes, recommendations, and resolutions to key stakeholders. Ensure that all trailing actions are undertaken and handed off appropriately and with a sense of urgency.
- Demonstrate initiative by looking for ways to improve processes to a more efficient state and provide subsequent solutions.
- Engage in opportunities to learn new work and cross-train as needed to handle fluctuations in volumes and variations in arrival pattern.
- Engage effectively with business partners and peers to build relationships, gain consensus, and understand upstream/downstream impact.
- Independently complete required daily, weekly, or monthly tasks within specified timelines specific to the mediation workflows or in support of overall group Service Level Agreement (SLA) goal.
- Open for different shifts as per the Business needs.
- Open for additional hours support as per the Business needs.

**Required Qualifications**:

- 3+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

**Required Qualifications, International**:

- Experience in Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:

- Ability to take initiative and work independently with mínimal supervision in a structured environment.
- Ability to research, analyze, and determine a course of action for financial transactions.
- Knowledge and understanding of regulatory compliance requirements surrounding Financial Services environment requirements.
- Basic Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
- Ability to provide strong customer service and develop customer relationships
- Subject matter expert and Training skills.
- Strong organizational and time management skills with the ability to manage multiple responsibilities and tasks simultaneously.

**Job Expectations**:

- Ability to take initiative and work independently with mínimal supervision in a structured environment.
- Ability to research, analyze, and determine a course of action for financial transactions.
- Knowledge and understanding of regulatory compliance requirements surrounding Financial Services environment requirements.
- Basic Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
- Ability to provide strong customer service and develop customer relationships.
- Subject matter expert and Training skills.
- Strong organizational and time management skills with the ability to manage multiple responsibilities and tasks simultaneously.
- Support internal and external customers with inquiries and complaints regarding financial products and services.
- Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online.
- Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
- Receive direction from supervisors and esc

  • Customer Support Representative

    7 days ago

    Madhapur, Hyderabad, Telangana, India JVW Technologies Full time

    We are currently hiring for International Voice Process Job Location: Hitech City, Telengana Experience: 1 year and above Education: UG/Grad **Responsibilities**: You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best...

  • Customer Support Representative

    5 days ago

    Madhapur, Hyderabad, Telangana, India JVW Technologies Full time

    We are currently hiring for International Voice Process Job Location: Hitech City, Telengana Experience: 1 year and above Education: UG/Grad **Responsibilities**: You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best...

  • Customer Support Representative

    1 week ago

    Madhapur, Hyderabad, Telangana, India JVW Technologies Full time

    We are currently hiring for International Voice Process Job Location: Hitech City, Telengana Experience: 1 year and above Education: UG/Grad **Responsibilities**: You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best...

  • Sales Representative

    4 weeks ago

    Hyderabad, India Marolix Technology Solutions Full time

    **Responsibilities**: - Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Reach out to customer leads through cold calling -...

  • Brand Representative

    4 weeks ago

    Hyderabad, Telangana, India Kimirica Lifestyle Full time

    **Job Description: Brand Representative / Beauty Advisor** **Location: Hyderabad International Airport** **NOTE: ONLY APPLY IF YOU HAVE A VALID PASSPORT THAT IS RENEWED WITHIN THE LAST 5 YEARS.** **Position Overview**: As a Brand Representative or Beauty Advisor, you will play a crucial role in promoting our brand and providing exceptional customer...

  • Customer Support Representative

    5 days ago

    Hyderabad, Telangana, India ExcelR Solutions Full time

    Chat services are provided via WhatsApp chat. Responsibilities: - Communicate with our visitors/ customers via whatsapp chat to help find the details they are enquiring about and resolve the issues being faced. - Thoroughly and efficiently gather customer information, - Access the company's internal system and enter the customer information to send it to...

  • Customer Support Representative

    6 days ago

    Hyderabad, India Solugenix Full time

    OverviewSolugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global...

  • Field Sales Representative

    5 days ago

    Hyderabad, Telangana, India Ridge Homes LLP Full time

    **Company Name**: Ridge Homes **Location**: Trendz Trident, 2nd floor No.1-98/5/5/6, Plot No: 87, Survey No: 67 Jubilee Enclave, Hitech city, Hyderabad, Telangana 500081. **Position**: Field sales Representative **Gender**:Males preferred **Experience**: 0-2Years **Salary**: 10000-12000 per month **Qualification**: Any Graduate. **Roles and...

  • Customer Service Executive-retail Liabilities

    1 week ago

    Hyderabad, Telangana, India IDFC FIRST Bank Full time

    **Role/ Job Title**: Cus tomer Service Executive **Function/ Department**: Customer Experience **Job Purpose**: The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company. **Roles & Responsibilities**: Will be required to provide...

  • Customer Support Representative

    1 week ago

    hyderabad, India Solugenix Full time

    Overview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships...

  • Customer Support Representative

    1 week ago

    Hyderabad, India Solugenix Full time

    Overview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with...

  • International Sales Representative

    1 week ago

    Hyderabad, Telangana, India Kore 1 Manpower solution Full time

    **Job Location: Begumpet, Secunderabad** Provide support to the US team by selling and scheduling appointments. Collaborate with other team members to ensure seamless operations across the team. Communicate effectively with clients and stakeholders to manage expectations and provide updates Ensure timely and accurate reporting to senior...

  • Operations Associate

    4 weeks ago

    Hyderabad, India Fresh Prints Full time

    **Support the Order Issue Resolutions Team in Hyper Growth American Startup (permanent WFH Role)**: Fresh Prints is a New York based custom apparel startup. We find incredible students and give them the working capital, training, and support to build the business at their schools. The order issue resolution team ensures none of our clients walks away from...

  • Customer Care Executive

    5 days ago

    Hyderabad, Telangana, India Happi mobiles Full time

    conducting customer satisfaction surveys to understand what areas of the company's services need improvements - catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution - dealing with customer issues and churning out an easy-to-follow solution - managing payment and delivery of customer...

  • Customer Support Executive

    5 days ago

    Hyderabad, Telangana, India Nitalaksha IT Solutions Pvt Ltd Full time

    As a Customer Service Executive for our international voice process, you will be responsible for providing outstanding customer service and support to our clients across various regions. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The role requires excellent communication...

  • Customer Care Representative

    4 weeks ago

    Kondapur, Hyderabad, Telangana, India jph manpower solutions Full time

    Job Title: Customer Sales Executive (Construction Company) Job Summary: As a Customer Sales Executive for a construction company in Hyderabad, you will play a crucial role in driving sales and fostering positive relationships with clients. You will be responsible for understanding customer needs, promoting our construction services, and ensuring overall...

  • Customer Support Team Lead

    1 week ago

    hyderabad, India Infinity Learn Full time

    Customer Support Team LeadWe are searching for a passionate and experienced Customer Support Team Lead to join our growing team. You will play a pivotal role in ensuring our customers have a positive and successful experience with our educational technology solutions.Responsibilities· Lead and motivate a team of customer support representatives, fostering a...

  • Sales and Marketing Representative

    7 days ago

    Gachibowli, Hyderabad, Telangana, India Yvidhya Solutions Pvt Ltd Full time

    This is a full-time on-site role for a Sales & Marketing Position. The Sales & Marketing Position will be responsible for the day-to-day tasks of communication with customers, providing excellent customer service, sales, training, and sales management. The position is located in Greater Hyderabad Area. **Qualifications** - Excellent communication skills,...

  • Customer Support Executive:

    7 days ago

    Hyderabad, Telangana, India clan shoes Full time

    Key Responsibilities: - Provide prompt and professional assistance to customers by answering their questions and addressing their concerns - Maintain accurate records of customer interactions and transactions in our customer relationship management (CRM) system - Collaborate with other teams, including logistics and operations, to ensure timely delivery of...

  • Transportation Representative, Transportation

    4 weeks ago

    Telangana, India ADCI - West Bengal - H29 Full time

    Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills - ability to clearly understand and state the issues customers present Ø Ability to concentrate - follow customers...