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Global Operations Support Agent

2 months ago

Remote, India Hemmersbach GmbH & Co. KG Full time

Opening, monitoring and updating incidents in our ticketing system, Data validation, analysis and reporting
- India - Remote
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Health insurance- International environment- Job with purpose- Modern and centrally located office- Onboarding program**Your skills**:

- Very good English skills (in speaking & writing)
- Very good analytical skills
- Proactive and flexibility to take over new tasks
- MS Office knowledge (especially Excel and Outlook)
- vBasic IT knowledge

**Your Tasks**:

- Opening, monitoring and updating incidents in our ticketing system
- Data validation, analysis and reporting
- Monitoring the correct timelines (SLA) and ticket flow
- Collaboration with our engineers and manager

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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