Customer Support Agent for Indian Market

1 week ago


Remote, India the Team Full time

Position Overview:
We are looking experienced Customer Support Agent to join our team. Knowledge of the Tamil language is required.

Requirements:

  • Good communication skills;
  • Empathy;
  • Persuasion skills;
  • Active listening skills;
  • Patience and selfcontrol;
  • Time management;
  • Quick thinking;
  • Product knowledge (preferably experience in the gambling industry);
  • Affinity with Technology;
  • Proficiency in English, Hindi and Tamil.

Will be a plus:

  • Goals oriented;
  • Adaptable;
  • Responsible;
  • Friendly and positive;
  • Responsiveness.

We offer:

  • To be a great unit of an international team, treat each other with respect and move towards the same goal;
  • Experience in working in a fun, ambitious and rewarding environment;
  • Freedom and responsibility: you do not need to be told what to do;
  • Equal opportunities in every aspect;
  • Flat organizational structure, almost zero bureaucracy;
  • Only the top performers with competitive compensation;
  • Flexibility in work schedule: we do not track time, we measure by performance;
  • No strict office attendance rules;
  • Worklife balance means unlimited vacation days and sick days;
  • Constant career development and learning;
  • Enjoy the corporate atmosphere with awesome parties, team building and sports training.

Responsibilities:

  • The main point of contact for customers actively using the product';
  • Gain a thorough knowledge of the product to be able to effectively answer customer queries;
  • Communicate effectively with other team members to seek answers and information where required;
  • Referring support enquiries to the appropriate department where required;
  • Answering customer enquiries professionally in a timely manner;
  • Working on shifts including weekends. For now, we will cover until 01:00 AM IST, but in future, we will need night shift coverage as well.


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