Customer Support Executive

2 months ago

Remote, India Leegality Full time

This is a remote position.

Are you a seeker?
Are you hungry?
Do you dig tech startups?
Does automation excite you?
Do you want to work with sharp people?
Do you want to witness rapid growth in your career?

If you just thought to yourself
- Yes, this sounds like me - then, Leegality is just the place for you

Leegality is an exciting B2B SaaS startup on a mission to liberate Indian companies from paper.

Our unified eSign, eStamp and Document Workflow platform makes it faster and easier for businesses to enter into agreements with their customers, clients, business partners and investors in a secure and compliant manner.

At the intersection of technology, law and finance, we operate in one of the most exciting B2B SaaS markets in the country.

More than 1000+ Top Indian companies like Federal Bank, ICICI Lombard, Airtel Payments Bank, HDFC Ltd., WeWork India and more are eliminating paper from their paperwork through Leegality.

We were also the document platform of choice for India’s highest value deal to be eSigned to date.

But we aren't satisfied.

We want to scale up 100 times of our current volumes and revenue in 5 years. For us to be successful in this mission - we need your help
We are looking for people who see challenges as opportunities & not obstructions. People who possess ruthless problem-solving skills & a no-excuses attitude.

We expect that any person joining Leegality should:

- Have the ability to communicate constructively and candidly
- Understand prioritization and resource-efficiency
- Have the ability to quickly understand and align for business requirements
- Should be persistent in their attempt to reach goals.
- Be curiously explorative and believe that they can do great things

**Requirements**:
Brief:
Leegality has a customer retention rate of 99.5% - and is currently being used by more than 750 top Indian companies. To build on this immense traction gained by Leegality and to drive it further, we are looking to add high-quality Sales professionals to our team. We are looking for a techno-functional champion who becomes the trusted advisor to clients and drives the adoption of Leegality’s eSign workflow solutions. As a Customer Support Executive, you will help our clients utilize our product to its best potential by resolving customer queries.

You should be a go-to person for the Sales and Customer Success team, helping maintain our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**:

- Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.
- You will configure and manage the client's use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.
- Extensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.
- You should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.
- Maintain ownership of Leegality’s support queries. You will actively monitor tickets' status and accurately categorizing with the objective of enforcing ticket timelines.
- Be enthusiastic to set up internal processes and proactively find solutions - be able to expand one’s skills as the company grows to eventually take up more managerial roles.

**Requirements**:

- 1-3 years of experience as a Customer Support Specialist or similar CS role.
- Experience in dealing with Enterprise customers would be preferred. Familiarity with the Saas industry is a plus.
- Should be able to effectively use MS Word, Excel, PPT
- Understanding of basic tech would be preferred especially how CRM systems work, using support desk and remote support tools.
- Excellent communication and problem-solving skills with the ability to remain composed in tough situations.
- Multi-tasking abilities with an agile approach.
- Basic understanding of GST and TDS would be preferred.
- Enthusiasm and curiosity to learn and create an impact in our mission to digitise India.

Recruitment Process:

- Please answer all questions in the assessment thoroughly.
- You will be shortlisted based on your profile and answers to the job - based assessment.
- On being shortlisted, you would be contacted for the interview process.
- We further have 3 rounds of interviews.
- Your final CTC would be decided on the basis of your skills, experience and final assessment.

**For more information about us please visit our**:
**Job Information**:
Industry
- IT Services

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