Customer Support Agent

1 month ago

Remote, India Giti2c Full time

**What to expect of your role**:
**You will be expected to**:

- Be the main point of contact for customers actively using the product;
- Gain a thorough knowledge of the product to be able to effectively answer customer queries;
- Communicate effectively with other team members to seek answers and information where required;
- Referring support inquiries to the appropriate department where required;
- Answering customer inquiries professionally on time;
- Working on morning shifts basis at the probation period and night shifts as well after the probation period (12 am-9 am, including 1 hour for a break) including weekends. 5 working days per week, 2 days off.

What you need to succeed in this role:

- Have good communication skills and empathy;
- Persuasion skills;
- Active listening skills;
- Patience and self-control;
- Have good time management skills, work requires working on night shifts;
- Quick thinking;
- Product knowledge (preferably experience in the gambling industry);
- Affinity with Technology;
- Proficiency in English and Hindi. Knowledge of any additional language will be an advantage.

**About our corporate culture**:
As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their projects, taking the initiative when necessary, not giving up on their opinions, and speaking freely. We invest in the potential of each person, hence believe that our abilities contribute to achieving ambitious company goals

**Reasons to join us**:

- Our positive workplace atmosphere creates a culture of collaboration and support, making it a place you'll love working in;
- We offer competitive compensation and regular career development reviews to motivate you to reach your full potential and love the work you do;
- With flexible working hours and remote options, you'll love the freedom to work on your own terms;
- We offer a generous vacation and sick leave policy, allowing you to take time off and enjoy a work-life balance;
- You'll love working here because we provide financial assistance for professional development, helping you stay ahead of the curve and love your career path;
- Our Educational Allowances give you the opportunity to expand your knowledge and experience, not only in your work but also in other areas;
- You'll love the monthly allowance for personal activities, giving you the opportunity to pursue your interests and hobbies outside of work;
- At our company, we prioritize the health and well-being of our employees, which is why we offer comprehensive health insurance plans;
- Our referral program rewards you for bringing top talent to the company, making it a place you enjoy sharing with others;
- With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

Our recruiters will review your CV and reach out to you if you are suitable for the role.

**What your process will look like**:

- HR Interview with the Recruiter;
- Final interview with the team;
- Final decision.

**Our recruitment team is very willing to help out, so contact us with any questions you may have

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