Global IT Service Desk Coordinator

5 months ago


Remote, India SafeGuard Global Full time

How would you like to team up with colleagues from the Americas, Europe, and Asia? We have a ‘work in any way model’ which encourages you to break free from the norm. Choose your own style of delivering results by becoming a Guardian at Safeguard Global.

The role in a nutshell:
How you will make a difference:

- Bring awareness to past due incidents within the IT team.
- Follow up where needed, track actions and escalate appropriately.
- Help Improve SLAs and KPIs.
- Monitor incidents and service requests and perform root cause analysis.
- Log and standardize solutions to improve processes.
- Identify problems and suggest improvements.
- Will oversee following up on tickets, making sure they are constantly being updated and resolved.
- Working alongside regional ServiceDesk Team Leaders to provide meaningful reporting metrics.
- Act as an escalation point.
- Log and Standardized solutions to improve services.
- Assist with troubleshooting, escalation and tracking of issues.

What will give you an advantage:

- Proficiency with Microsoft Office Products (Word, Excel and Power Point) able to generate reports and presentations.
- Work Well with Other Teams
- Ticket System Experience (Manage Engine preferably, ServiceNow and Zendesk).
- ITSM Experience Desired.
- Technical Support Background.
- Communicative.
- Can Do Attitude.
- Pragmatic, Real-World Approach to Service Improvements.
- Minimum of 2 years of relevant experience who can demonstrate the required technical skillset and work ethic.

Advantageous
- Relevant industry certifications.
- Team Player.
- Problem Solver.
- Familiarity with ServiceDesk’s Metrics, SLAs and KPIs.
- Sense of Organization and Prioritization.

Why become a Guardian:
International Environment: Our teams are borderless. Interact, collaborate, discover cultures, and expand your personal network beyond your country.

Our Culture: We are nurturing a workplace where everything you do is in harmony with who you are. Where your ideas will always find their way to our leaders, and your contribution recognized.

Autonomy & Flexibility (Work in Any Way): As a fellow Guardian, you will decide when, how and where you work best. We value results, not working hours.

Learning: Even though perfection is impossible to reach, we support everyone striving towards it by providing you access to 2 learning platforms. Learn at your own pace, as much and whatever you need.

Valuable Experience: Wherever you go, challenges will await you. At Safeguard Global you will find the “right” challenges to hone you into the ultimate professional.

Who we are and what we do:
Safeguard Global is an international company with multiple offices across the globe. We enable over a thousand organizations to hire, onboard, manage and pay employees in over 165 countries. It's all about the people. We hire the best talent from across the globe, allowing you to learn about new cultures and interact with many different people worldwide.

Global Benefits
- Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
- Bonding Leave: Enjoy paid leave to bond with your new family member.
- 2 Charitable Days: Contribute to causes you believe in.
- Reward & Recognition Program: Be rewarded for your success and championing our values.
- Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.

Why become a Guardian:

- International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- Our Culture: We emphasize the human factor in everything we do. We’re proud of our nurturing culture. A culture where your ideas will always find their way to our leaders, and your contribution recognized.
- Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Next Steps:
LI- MS1

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.



  • Remote, India Innovatia Inc. Full time

    Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...


  • Remote, India Vontas Full time

    Job Summary: We are seeking an IT Service Desk Technician to join our service desk support team. The IT Service Desk Technician will provide technical assistance and support related to computer systems, cloud services, hardware, and software. The IT Service Desk Technician role is to ensure proper computer operation so that end users can accomplish business...

  • Project Coordinator

    6 months ago


    Remote, India Global Remote Full time

    **Company Description** Founded in 2007, Global Remote is a service provider for the energy, civil, marine, and geotechnical sectors. The company offers services globally, with a presence in India, the Middle East, West Africa, and Central and South East Asia through its regional and partner offices in Azerbaijan, Bahrain, India, Iraq, Oman, Qatar, UAE, and...

  • Project Coordinator

    5 months ago


    Remote, India Global Remote Full time

    **Company Description** Founded in 2007, Global Remote is a service provider for the energy, civil, marine, and geotechnical sectors. The company offers services globally, with a presence in India, the Middle East, West Africa, and Central and South East Asia through its regional and partner offices in Azerbaijan, Bahrain, India, Iraq, Oman, Qatar, UAE, and...

  • SAT Microsystems

    4 months ago


    Remote, IN SAT MICROSYSTEMS PVT LTD Full time

    Job Description :- 4+ years of technical experience - Good hands-on experience working as technical service desk and handling all desktop related incidents remotely - Good knowledge on ITSM especially incident and problem management - General Knowledge on AD, servers and network is preferred - Work experience on Service Management Tool sets - Good knowledge...


  • Remote, India Amherst Holdings Full time

    The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed. Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve...


  • Remote, India Lemontree Staffing Full time

    **Position**: JIRA Service Admin Desk **Employment Type**: Full time **Timing**: 4:30 PM to 1:30 AM IST **Location**:Remote **Experience/Knowledge**: - 2 - 3 years of experience with Atlassian Jira and Confluence including tool administration and customization. - 2 - 3 years’ minimum experience supporting production systems. Certified Jira...

  • Project Coordinator

    4 weeks ago


    Remote, India EGMS Pvt Ltd Full time

    **About Enuncia Global**:Enuncia Global is a leading Language Service Provider delivering a range of multilingual solutions, including translation, transcription, subtitling, voice-over, and AI-powered linguistic services. We serve global clients in diverse industries, providing services in all Indian languages, including rare ones, and popular foreign...


  • Remote, India Sybex Support Services LLC Full time

    A Service Delivery Coordinator is responsible for overseeing the delivery of services to clients and ensuring that services are delivered efficiently and effectively. They work with various teams within an organization to coordinate service delivery efforts, monitor progress, and address any issues that may arise. Some of the key responsibilities of a...

  • Service Coordinator

    6 months ago


    Remote, India Perfect Air Clean Rooms Full time

    We are looking for a responsible Project Coordinator to administer and organize all types of projects, from simple activities to more complex plans. Project Coordinator responsibilities include working closely with our Project Manager to prepare comprehensive action plans, including resources, timeframes and budgets for projects. You will perform various...

  • Help Desk Associate

    7 months ago


    Remote, India Steer Health Full time

    **Description/Specification**: - Customer Support: Responding to queries and issues from users, providing technical assistance, and resolving problems with computer hardware, software, or peripherals. - Troubleshooting: Diagnosing and resolving technical issues, such as network connectivity problems, software errors, and hardware malfunctions. - Ticket...


  • Remote, India All Service Moving Full time

    **Job Title**: Business Intelligence Coordinator **Reports Directly To**: Digital Marketing Manager **Company Overview**: Founded in 2004 by Jeffery Grabeel, All Service Moving has grown from a one-man operation to one of the largest independent moving companies on the West Coast. We are dedicated to providing exemplary customer service, which has driven...

  • Project Coordinator

    5 months ago


    Remote, India Prod Software India Private Ltd. Full time

    **Position Overview**: ePS is hiring a Project Coordinator, Professional Services to join us remotely and support our customers and onshore Project Managers during the rollout and implementation stages. We seek someone with strong experience in packaged software implementations, good project coordination experience, and knowledge of organizing and...


  • Remote, India Motion Global Full time

    **COMPANY PROFILE** SmartBuyGlasses Group (Motion Global Ltd.) is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture...

  • Internship Coordinator

    5 months ago


    Remote, India Heart It Out Full time

    Heart It Out is a mental health and well-being initiative that is committed to making mental healthcare accessible to 1.5 billion people across India. Our therapeutic services, products, and events are carefully curated to cater to the community's mental health care needs and concerns. As an Internship Coordinator, you’d be the first point of contact for...


  • Remote, India Sybex Support Services Full time

    Key responsibilities of a service delivery coordinator may include: - Coordinating service delivery schedules and ensuring that services are delivered on time and within budget. - Monitoring service performance and collecting feedback from clients to identify areas for improvement. - Collaborating with internal teams to ensure that all resources and support...


  • Remote, India New U Therapy Center & Family Services, Inc. Full time

    **Name of Company: New U Therapy Center & Family Services** New U Therapy Center & Family Services is a one-stop-shop, modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination. We are a multidisciplinary, multiplication, and...


  • Remote, India outsourcedwell Full time

    Main Responsibilities: The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require matrix managing third party resources (internal & contracted). Main Duties: Responsible...


  • Remote, India Recruiterflow Full time

    Recruiterflow is a bootstrapped and profitable SaaS startup working with 1000+ recruitment agencies and 10,000+ recruiters globally. We are a CRM built for recruitment agencies that helps them be more productive. We have been focusing on revenue and profitability before it became an "in-thing to do for startups". We are a remote company and have been...

  • Program Coordinator

    5 months ago


    Remote, India Emeritus Institute of Management Full time

    REMOTE - INDIA / LEARNING - SERVICES DELIVERY / PERMANENT / REMOTE Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin...