Service Desk L1 Technician
5 months ago
**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
**Job Overview**:
**Responsibilities**:
- Act as the primary contact for all internal IT support requests.
- Provides hardware,software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.
- Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat, video conference and Jira.
- Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.
- Triage, assign, resolve, or escalate all incoming tickets.
- General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
- Acts as smart hands services for enterprise Tech Services teams.
- Procures, provisions and deploys equipment for end users
- Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)
- Oversees the replenishment and allocation of inventory to their appropriate locations.
- Onboarding administration.
- Prepares new hire hardware for deployment.
- Educate new hires on new software and technology related procedures to secure a swift onboarding process.
- Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.
- Procures AV equipment
- Manage AV tickets and drive resolutions through the Jira ticketing system.
- Break/fix resolution for AV software and hardware
- Examines, designs, and implements new internal procedures to improve office procedures.
- Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
- Contact and collaborate with software and hardware vendors to solve technical issues as needed.
**Technical Qualifications**:
- A deep understanding of root-cause analysis.
- Strong understanding of Mac OS architecture.
- Strong knowledge of Windows. Linux knowledge is a plus.
- Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
- Working knowledge of the following technologies:
- Active Directory and basic AD administration
- Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
- Cloud storage services
- Basic terminal command knowledge
- Communications and video conferencing tools, including Zoom & Teem
- Issue and bug tracking software platforms, preferably JIRA
- Documentation tools such as Confluence
- Basic network understanding including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking is desirable.
- Experience troubleshooting for Mac and Windows as related to video conferencing
- Familiarity with Crestron, Extron, Revolab
- Understanding of analog and digital signal flow; cable termination experience a plus
***Skills**
- Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
- Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support
- Ability to work with limited supervision and stay focused while performing repetitive tasks
- Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
- Self-motivated and detail oriented
- Ability to work with multi-functional teams and external vendors.
- Strong documentation and communication skills
- Strong time management and prioritization skills
- Ability to follow through and execute on assigned tasks
- Ability to identify and report trends
- Must be fluent in both the local language and English.
**Compensation**:
Estimated Pay Range: Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
**Our Commitment to Diversity & Inclusion**:
- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered
-
Service Desk Technician L1
5 months ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
-
Service Desk L1 Technician
5 months ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
-
Service Desk Technician L1
6 months ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
-
Service Desk Technician L1
5 months ago
Hyderabad, India Covestic Full timeCompany Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
-
Service Desk Technician L1
5 months ago
Hyderabad, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
-
Service Desk L1 Technician
1 month ago
Hyderabad, Telangana, India Milestone Full timeJob SummaryMilestone Technologies is seeking a highly skilled Service Desk L1 Technician to join our IT team. As a key member of our support team, you will be responsible for providing exceptional technical support to our employees, ensuring that our IT services are delivered with the highest level of quality and timeliness.Key ResponsibilitiesProvide...
-
Service Desk L1 Technician
6 months ago
Hyderabad, India Milestone Full timeOverview Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-technical support with outstanding customer service...
-
Service Desk
6 days ago
Hyderabad, Telangana, India Tata Consultancy Services Full time**Must Have**: People Management Skills - Service Desk Operations experience - Excellent English language voice and written com skills Basic Infra L1 experience (windows, network, office 365, MS Dynamics, Bomgar ,Snow etc ) Willingness to work in 24/7 ops incl night shifts and weekends IT/Application Service Desk agent experience using Genesys /CISCO voice...
-
Service Desk L1 Technician
5 months ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
-
Service Desk L1 Technician
4 weeks ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
-
Service Desk Technician
5 months ago
Hyderabad, Telangana, India Experian Full timeFull-time Employee Status: Regular Role Type: Hybrid Department: Product Development Schedule: Full Time **Company Description**: Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we...
-
Service Desk Technician
5 months ago
Hyderabad, Telangana, India Experian Full time**Company Description** Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial...
-
Process Associate
3 months ago
Hyderabad, Telangana, India Genpact Full time**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...
-
Service Desk L1 Technician Support Specialist
3 weeks ago
Hyderabad, Telangana, India Milestone Full timeJob SummaryMilestone Technologies, Inc. is seeking a Service Desk L1 Technician to play a key role in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business.Key ResponsibilitiesAct as the primary contact for all internal IT support requests.Provides...
-
Service Desk Dispatcher
3 months ago
Hyderabad, Telangana, India Base8 Inc Full time**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and...
-
Service Desk Analyst
2 weeks ago
hyderabad, India Bangalore Strategic Solutions Full timeSERVICE DESK AGENT JD: Location: Hyderabad, Telangana, India Role - Service Desk Agent – L1 Band -B1 Experience - 2 Years - 4 Years Designation - Servicedesk Associate Language-English (Read + Write + Speak) Type Of Support-Voice process Work place-Hyderabad, Telangana, India Job Description: - Technical Support/Service Desk Agent -L1 will be the...
-
Service Desk L1
5 months ago
Hyderabad, Telangana, India Base8 Inc Full time**Who We Are**: Base8 provides technology and business consulting services to companies throughout the US and Canada under the XOverture, Cure8, and Forte brands. We like to work with businesses that are serious about scaling, risk management, and developing mature processes - ones that are looking for a modern, sophisticated, trustworthy, friendly,...
-
Help Desk Technician Ii
2 months ago
Hyderabad, Telangana, India Park Place Technologies India Private Li Full time**Help Desk Technician II** The Help Desk Technician II is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues. This position will assist clients to leverage technology to solve business problems by being the SPOC (single point of contact) for all technology-related problems, escalating...
-
Service Desk Analyst
2 weeks ago
hyderabad, India Bangalore Strategic Solutions Full timeSERVICE DESK AGENT JD:Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:- Technical Support/Service Desk Agent -L1 will be the part of Global...
-
Service Desk Analyst
2 weeks ago
Hyderabad, India Bangalore Strategic Solutions Full timeSERVICE DESK AGENT JD:Location: Hyderabad, Telangana, IndiaRole - Service Desk Agent – L1Band -B1Experience - 2 Years - 4 YearsDesignation - Servicedesk AssociateLanguage-English (Read + Write + Speak)Type Of Support-Voice processWork place-Hyderabad, Telangana, IndiaJob Description:- Technical Support/Service Desk Agent -L1 will be the part of Global...