Order Taker

4 weeks ago

Mangalore Karnataka, India The Sea View Hotel Full time

The Order Taker is responsible for receiving, processing, and managing customer orders in a fast and accurate manner. They communicate effectively with customers to ensure satisfaction, assist with product selections, and provide information about products and services. The Order Taker also ensures that all orders are properly entered into the system and forwarded to the appropriate departments for fulfillment.

**Key Responsibilities**:

- **Order Processing**:

- Take customer orders via phone, online platforms, or in person.
- Accurately input order details into the system, ensuring all information is correct.
- Verify order details with the customer, including quantity, specifications, and delivery instructions.
- **Customer Service**:

- Assist customers in selecting products and answer inquiries about menu items or available products/services.
- Provide information regarding promotions, special offers, and product availability.
- Resolve order discrepancies or issues, ensuring customer satisfaction.
- **Communication**:

- Relay customer orders to the relevant departments (e.g., kitchen staff in restaurants or fulfillment team in retail).
- Confirm customer order details and expected delivery or pickup time.
- **Inventory Monitoring**:

- Ensure product availability by checking stock and communicating with inventory teams when necessary.
- Suggest alternatives in case of out-of-stock items.
- **Administrative Duties**:

- Process payments when necessary, ensuring accurate transactions.
- Maintain a clean and organized workstation for optimal efficiency.
- **Multitasking**:

- Handle multiple customer orders simultaneously while maintaining a high level of accuracy and professionalism.

**Skills and Qualifications**:

- **Customer Service Skills**: Excellent communication and interpersonal skills to ensure positive customer interactions.
- **Attention to Detail**: High attention to detail to ensure accurate order entry and avoid mistakes.
- **Computer Skills**: Proficient in using order management systems, POS (Point of Sale) systems, and basic office software.
- **Multitasking Ability**: Capability to handle several tasks at once while maintaining accuracy.
- **Time Management**: Ability to efficiently manage time, especially during peak hours or high-volume periods.
- **Problem-Solving Skills**: Ability to resolve issues quickly and effectively when problems arise.

**Preferred Experience**:

- Previous experience in customer service or order processing roles.
- Experience with POS systems or order management software.

**Working Conditions**:

- Fast-paced environment, especially during busy times or peak hours.
- May require working in shifts, including nights, weekends, and holidays, depending on the industry.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided
- Paid time off

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

Application Deadline: 02/01/2025

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