Gb P&b

4 weeks ago

Mumbai, India WTW Full time

**Principal Duties/Responsibilities**

**Strategy**
- Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders, and execute agreed strategies
- Contribute to the development of their respective business unit's client service proposition and service delivery strategy.

**Operations Management/Operational Effectiveness**
- Ensure operational activities are delivered per the agreed service level agreement
- Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
- Deliver and contribute assigned operational programs, projects and/or services which are of significance to the business unit
- Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
- Build and foster high quality relationships with internal / external stakeholders
- Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions
- Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators
- Collaborate with other teams to improve client satisfaction

**People Management/ Development**
- Develops effective succession planning for oneself and all critical roles within the team
- Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints
- Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit Conduct periodic and annual performance reviews for all direct reports ]
- Build and develop inclusive & diverse teams

**Top Competencies**
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Influencing Stakeholders
- Developing Talent
- Adapting to Change

**Required Skills, Knowledge, Experience**

**Knowledge/Experience**:

- Proven track record of providing excellent levels of client service across varied processes & stakeholders - Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices
- Preferably experienced in conducting transitions / knowledge transfer activities
- Broad operations expertise which encompasses coordinating with diverse logístical functions such as operations, IT, compliance, and risk
- Technology proficient with prior experience in RPA/NON-RPA automation, Process/Solution design & business development/transformation preferred
- Critical thought process, analytical & strategic skills
- Demonstrated leadership and vision in managing teams and major projects or initiatives
- Excellent interpersonal skills and a collaborative management style

**Eligibility Criteria (Vertical IJP)**:

- Meets expectations or above in last 2 performance review cycles
- Not on written warning for behavior or performance within the last 12 months
- Existing L58 - Assistant Manager with minimum 24 months of experience in the current role

**Eligibility Criteria (Lateral IJP)**:

- Latest Performance Rating: 2|3 or above
- Not on written warning for behavior or performance within the last 12 months
- Existing L53 Manager with minimum 12 months of experience in the current role

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