Gb P&b

2 weeks ago


Mumbai, Maharashtra, India WTW Full time

Principal Duties/Responsibilities

Strategy

  • Contribute to the creation of the short and longterm Business Unit (BU) strategy in collaboration with relevant stakeholders, and execute agreed strategies
  • Contribute to the development of their respective business unit's client service proposition and service delivery strategy.

Operations Management/Operational Effectiveness

  • Ensure operational activities are delivered per the agreed service level agreement
  • Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
  • Deliver and contribute assigned operational programs, projects and/or services which are of significance to the business unit
  • Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.
  • Build and foster high quality relationships with internal / external stakeholders
  • Proactive approach to identifying stakeholder needs, as well as discussing, developing, and delivering potential solutions
  • Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators
  • Collaborate with other teams to improve client satisfaction

People Management/ Development

  • Develops effective succession planning for oneself and all critical roles within the team
  • Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints
  • Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit Conduct periodic and annual performance reviews for all direct reports ]
  • Build and develop inclusive & diverse teams

Top Competencies

  • Focusing on Clients
  • Working in Teams
  • Driving Excellence
  • Fostering Innovation
  • Influencing Stakeholders
  • Developing Talent
  • Adapting to Change

Required Skills, Knowledge, Experience

Knowledge/Experience:

  • Proven track record of providing excellent levels of client service across varied processes & stakeholders
  • Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices
  • Preferably experienced in conducting transitions / knowledge transfer activities
  • Broad operations expertise which encompasses coordinating with diverse logístical functions such as operations, IT, compliance, and risk
  • Technology proficient with prior experience in RPA/NON-RPA automation, Process/Solution design & business development/transformation preferred
  • Critical thought process, analytical & strategic skills
  • Demonstrated leadership and vision in managing teams and major projects or initiatives
  • Excellent interpersonal skills and a collaborative management style

Eligibility Criteria (Vertical IJP):

  • Meets expectations or above in last 2 performance review cycles
  • Not on written warning for behavior or performance within the last 12 months


Existing L5
  • Assistant Manager with minimum 24 months of experience in the current role

Eligibility Criteria (Lateral IJP):

Latest Performance Rating: 2|3 or above

  • Not on written warning for behavior or performance within the last 12 months


Existing L53 Manager with minimum 12 months of experience in the current role
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