Project Management Officer GBS
3 weeks ago
Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondelēz International Digital Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries.
How you will contribute
You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Customer service Working in a shared service organization Working with case management systems Your area of process specialism Active listening skills Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions Multi-tasking and managing a fluctuating workload Operational excellenceJoin our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You are responsible for supporting GBS PMO team for Projects and Programs Tracking, preparing, and publishing monthly status Reports of active Programs, coordinating with GBS Functions and Partners to get timely status updates, tracking of Project financials, coordinating with GBS Strategic and Transformation Office core team to provide Project/ Program specific updates. Job role also includes scheduling meetings, documenting project status, updating project plans, maintaining projects specific artifacts in Project SharePoint, and communicating with stakeholders.
How you will contribute
You will:
Develop and provide project/ program reporting and status updates using project management tools, dashboards, and status reports. Coordinate and organize regular Project status review meetings as well as meetings with stakeholders. Tracking project status, risks and issues logs, Project/ Program plans and updating Projects status dashboard. Maintaining Project inventory list and keeping track of new Projects Managing the PMO tools like MSPO, Dashboards, project SharePoint and status trackers Supporting with project planning, tracking project timelines and budgets, documenting project meetings, and helping Project Managers to resolve any project-related issues.What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
Understanding of Project management methodology Excellent communication skills and able to drive effective discussions with Project Managers and stakeholders. Effective project status tracking and reporting; proactiveness in follow ups with Project Managers/ key stakeholders; identifying risks and mitigations and managing strict timelines. Learning Project Management skills while supporting project Managers. Ability to work collaboratively with cross functional teams and build relationships. Attention to details to accurately documenting project information, tracking progress and ensuring quality is met. Adaptability- Flexibility to adapt to changing Project requirements, priorities and timelines, and willingness to learn new tools and methodologies as needed. Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
RegularService Operations (Delivery)Global Business Services
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