Bpo Trainer

6 months ago

Janakpuri Delhi Delhi, India Virtualteam Finserv Private Limited Full time

**1. Curriculum Development**:

- Develop training materials, modules, and resources that cover various aspects of debt collection, including legal regulations, negotiation techniques, communication skills, and customer service.
- Create engaging and interactive training content that caters to different learning styles and levels of experience.

**2. Training Delivery**:

- Conduct training sessions, workshops, and seminars for new and existing debt collection staff.
- Deliver training content effectively, using a variety of teaching methods such as presentations, role-playing, case studies, and group discussions.
- Provide clear explanations of debt collection laws, regulations, and compliance requirements.

**3. Skill Enhancement**:

- Teach debt collectors how to effectively communicate with debtors, handle objections, and negotiate payment arrangements.
- Train collectors on conflict resolution techniques and strategies for dealing with difficult or emotional situations.
- Share best practices for maintaining professionalism, empathy, and respect during debt collection interactions.

**4. Legal and Compliance Education**:

- Educate debt collection personnel about relevant laws and regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA) and other regional or industry-specific regulations.
- Ensure that all training content emphasizes ethical and legal debt collection practices.

**5. Feedback and Coaching**:

- Provide constructive feedback and guidance to debt collectors during role-playing exercises and practice scenarios.
- Offer one-on-one coaching sessions to address individual performance improvement areas and provide personalized guidance.

**6. Performance Assessment**:

- Assess the effectiveness of training programs by measuring key performance indicators (KPIs) such as debt recovery rates, call quality, and customer satisfaction.
- Analyze collector performance data to identify areas for improvement and adjust training strategies accordingly.

**7. Industry Updates**:

- Stay informed about industry trends, changes in regulations, and emerging best practices in debt collection.
- Update training materials and content to reflect the latest developments in the field.

**8. Documentation and Reporting**:

- Maintain accurate records of training sessions, attendance, and participant feedback.
- Prepare regular reports on the progress and effectiveness of training programs for management review.

**9. Collaboration**:

- Collaborate with other departments, such as compliance, legal, and human resources, to ensure alignment of training content with company policies and regulatory requirements.

**10. Continuous Improvement**:

- Continuously evaluate and enhance training programs based on participant feedback, industry changes, and evolving debt collection practices.

Overall, the debt collection trainer plays a pivotal role in shaping the skills and attitudes of debt collectors, contributing to a positive customer experience while adhering to legal and ethical guidelines.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Janakpuri, New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Training: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8882065747

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