BPO Operations Manager
1 week ago
At Firstsource, a leading provider of Business Process Management (BPM) services, we are seeking an experienced BPO Operations Manager to lead our training and development function. This critical role will play a key part in ensuring our employees have the skills and knowledge needed to excel in their roles.
About the RoleThe Director of Training & Quality will oversee the design and delivery of training programs, including classroom training, e-learning, on-the-job training, and workshops. You will work closely with department heads and stakeholders to implement effective training strategies that align with our company's objectives.
Key Responsibilities:- Training Strategy: Develop and implement a comprehensive training strategy to support the company's goals and objectives, ensuring that training initiatives align with business priorities.
- Team Leadership: Lead and manage the training team, providing guidance, coaching, and mentorship to ensure team members are equipped to deliver high-quality training programs.
- Curriculum Development: Create and maintain training curricula that cover various aspects of the BPO industry, including product knowledge, soft skills, customer service, compliance, and technology.
- Training Program Delivery: Oversee the design and delivery of training programs, incorporating innovative training technologies and tools to enhance training efficiency and effectiveness.
- Assessment and Evaluation: Implement assessment tools and evaluations to measure the effectiveness of training programs and adjust them as necessary to improve performance.
- Quality Control: Ensure that training programs meet high-quality standards, and that trainers deliver consistent, accurate, and engaging content.
To be successful in this role, you will need:
- A Bachelor's degree in a relevant field, with a Master's degree or relevant certifications (e.g., CPTD) being a plus.
- Proven experience in training and development, with several years of leadership experience.
- Strong understanding of BPO operations, industry-specific processes, and best practices.
- Excellent communication and presentation skills.
- Proficiency in learning management systems and training software.
- Analytical and data-driven decision-making skills.
- Leadership and team management abilities.
We offer a competitive salary of $120,000 per year, benefits, and career growth opportunities for the right candidate. If you are passionate about training and development and have a track record of success in a BPO environment, we invite you to apply for this leadership role.
-
Chief Growth Strategist
2 weeks ago
Delhi, Delhi, India IGT Solutions Full timeAbout IGT SolutionsIGT Solutions is a pioneering technology and digital services company dedicated to simplifying complex customer interactions. Established in 1998, we have 100% focus on delivering exceptional customer experiences through innovative solutions.Job OverviewWe are seeking a seasoned Demand Generation Expert to join our team as Chief Growth...
-
Delhi, Delhi, India Everest Group Full timeEverest Group is a leading research firm that helps business leaders navigate today's market challenges. We deliver precise and action-oriented guidance to our clients, focusing on technology, business processes, and engineering.About the RoleWe are seeking a highly experienced Pricing Expert to join our team in Commercial and Solution Analytics (CSA)...
-
Telephony Operations Manager
3 weeks ago
Delhi, Delhi, India Smart Levo Innovation Full timeJob Title: Telephony Operations ManagerAbout the Role:We are seeking a highly skilled Telephony Operations Manager to join our team at Smart Levo Innovation. As a key member of our operations department, you will be responsible for managing and troubleshooting our dialer system.Responsibilities:Configure and troubleshoot GSM/SIP/PRI interfaces to ensure...
-
Operational Manager
2 months ago
Delhi, Delhi, India Hi-Tech Medics Private Limited Full timeOperational Manager Job DescriptionHi-Tech Medics Private Limited is seeking an experienced Operational Manager to lead our operations team.Key Responsibilities:Develop and implement effective operational strategies to drive business growth and efficiency.Manage budgets and forecasts to ensure financial stability and success.Oversee quality control and...
-
Process Trainer Specialist
2 weeks ago
Delhi, Delhi, India Vimerse Infotech Inc Full timeJob DescriptionWe are seeking a highly skilled Process Trainer to join our team at Vimerse Infotech Inc. in Moti Nagar. This is an exciting opportunity for a professional who can deliver top-notch training and development programs.Key Responsibilities:Design and implement comprehensive training programs for new hires (NHT) and existing employees.Develop and...
-
Talent Acquisition Manager
17 hours ago
Delhi, Delhi, India Cyfuture Full timeJoin Cyfuture India Pvt Ltd., a leading company in the industry, as an Talent Acquisition Manager. We are seeking a highly skilled professional to lead our recruitment efforts and drive business growth.About UsCyfuture India Pvt Ltd. is a dynamic and rapidly growing organization with a strong presence in Mumbai. We offer a unique opportunity to join our team...
-
Operations Manager
1 month ago
Delhi, Delhi, India ATSPL - Delhi - C58 Full timeAbout the RoleWe are seeking a highly skilled Team Lead to join our transportation team at ATSPL - Delhi - C58. As a Team Lead, you will be responsible for ensuring the smooth operation of our delivery process from delivery station to customer address.Key ResponsibilitiesWork with the Center manager to ensure efficient operation of Amazon transportation...
-
Business Development Recruitment Manager
1 day ago
Delhi, Delhi, India Cyfuture Full timeJoin Cyfuture India Pvt Ltd, a rapidly growing company based in Mumbai, as a Business Development Recruitment Manager. This is an exciting opportunity to lead our recruitment process and develop strategies to attract top talent across levels.About the RoleIn this key position, you will be responsible for managing the entire recruitment lifecycle, from...
-
Strategic Insurance Governance Manager
3 weeks ago
Delhi, Delhi, India Liberty Data Analytics Full timeAbout the RoleAt Liberty Data Analytics, we are seeking a highly skilled Strategic Insurance Governance Manager to join our team. This is an exciting opportunity for an experienced professional to take on a senior role in managing governance frameworks and performance management processes.Key Responsibilities:Maintain a strong governance framework including...
-
Operational Assistant Manager
1 month ago
Delhi, Delhi, India Aakash Full time**Job Title:** Operational Assistant Manager**About the Role:**We are seeking a highly skilled Operational Assistant Manager to join our team at Aakash. The successful candidate will be responsible for ensuring the smooth operation of our branches, managing staff and resources, and maintaining a high level of customer satisfaction.**Key...
-
Tour Operations Manager
2 weeks ago
Delhi, Delhi, India Tripoint Holidays Pvt. Ltd Full timeTour Operations Manager Job DescriptionWe are seeking an experienced Tour Operations Manager to join our team at Tripoint Holidays Pvt. Ltd.Job Summary:The Tour Operations Manager will be responsible for designing and managing tours, ensuring seamless execution and excellent customer satisfaction.Key Responsibilities:Designing and costing itineraries for...
-
Logistics and Operations Manager
3 weeks ago
Delhi, Delhi, India Orange Technologies Full timeHigh-volume Warehouse Management Opportunity Orange Technologies, a leading e-commerce company, is seeking an experienced Warehouse Logistics Manager to oversee packing, procurement, dispatch, and returns for over 5000 daily orders. About the Role: We are looking for a dynamic leader to take charge of our warehouse operations. The ideal candidate should...
-
Hotel Operations Manager
3 weeks ago
Delhi, Delhi, India AccorHotel Full timeJob DescriptionWe are seeking an experienced Hotel Operations Manager to join our team at Accor Hotel.The successful candidate will be responsible for ensuring the smooth operation of all hotel departments, including front office, housekeeping, food and beverage, and maintenance.Main Responsibilities:Conduct daily briefings with staff to discuss operational...
-
Chief Operations Manager
1 week ago
Delhi, Delhi, India GMR Group Full timeWe are seeking a highly skilled Chief Operations Manager to join our team at GMR Group. This is a fantastic opportunity for an experienced professional to lead the operations of Security & Surveillance systems and Baggage handling system at RGIA.About the RoleThe successful candidate will be responsible for ensuring the safe, cost-effective operation and...
-
Tour Operations Manager
2 days ago
Delhi, Delhi, India Tripoint Holidays Pvt. Ltd Full timeJob Title: Tour Operations ManagerWe are seeking a highly skilled Tour Operations Manager to join our team at Tripoint Holidays Pvt. Ltd.About the Company:Tripoint Holidays Pvt. Ltd is a reputable tour operator based in New Delhi, offering a wide range of travel services to clients across the globe.Salary:The estimated salary for this position is ₹8,00,000...
-
Operations Management Specialist
3 weeks ago
Delhi, Delhi, India Sage India Full timeJob OverviewSage India is seeking an experienced Operations Management Specialist to join our team in publishing business operations and activities. This role will be responsible for implementing project management plans, delivering projects on time, within budget, and resources allocated.The ideal candidate should be able to anticipate the needs of their...
-
Strategic Operations Manager
1 week ago
Delhi, Delhi, India Dentalkart Full timeAbout UsDentalkart is a rapidly growing e-commerce company with a robust offline sales presence.Job DescriptionWe are seeking a highly motivated professional to join our Founder's Office as a Strategic Operations Manager. In this pivotal role, you will work closely with the CEO and COO to drive strategic initiatives, enhance operational efficiencies, and...
-
Operations Management Specialist
1 day ago
Delhi, Delhi, India Atrangi Studio Full timeAt Atrangi Studio, we are on a mission to revolutionize the home decor and lifestyle industry with our unique blend of traditional craftsmanship and modern design.About UsAtrangi Studio is a renowned brand that specializes in creating exquisite handcrafted items for the discerning few. Our products are not just mere commodities; they are testaments to the...
-
Sales Operations Manager
3 weeks ago
Delhi, Delhi, India Digidotes Full timeWe are seeking a highly skilled Sales Operations Manager to oversee the daily operations of our retail stores and assist the Store Manager in planning strategies to attract customers.As a key member of our team, you will be responsible for coordinating customer service operations, tracking progress towards objectives, and monitoring inventory levels. Your...
-
Administrative Operations Manager
1 week ago
Delhi, Delhi, India hotsourced Full timeAbout The CompanyOur client is a leading provider of personalized, handwritten notes and gifts, partnering with top brands to create meaningful customer interactions. Combining innovative technology with a personal touch, they aim to humanize customer experiences and enhance business loyalty.With a diverse community of over 1,000 scribes in the UK and US,...