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Customer Service Executive

1 month ago

Pune Maharashtra, India APPEALCAREER TECHNOLOGIES Full time

**Designation **- Executive - Customer Service
**Department **- Operation

**Profile Requirements**
- Good written and oral communication skills
- Third-party collections experience preferred (Medical or Telecom)
- HSC passed [10+2]
- This job requires you to work US shifts scheduled between 5:30 pm & 10:30 am
- Sunday fixed Off & Alternate Saturday Working

**Highlights**
- 4-6 week new hire training program [Based on the portfolio]
- Unlimited Incentive Plan with transparent KRA's
- Enhance your Analytical/Decision Making & Negotiation skills
- Free Medical/Life insurance
- Employee Centric & Compliant Policies
- Free Home Pick & Drop Transportation
- Fixed shifts post the training period [Rare changes incase of business requirements]
- 7:15 min login plus 45 minute break =8 hour shifts
- Free transport [Home pick-up & drop]
- As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.
- Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

**Job Types**: Full-time, Fresher

**Salary**: ₹18,000.00 - ₹35,000.00 per month

Schedule:

- US shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Pune, Maharashtra (preferred)

Ability to Relocate:

- Pune, Maharashtra: Relocate before starting work (preferred)

Work Location: In person

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