Product Support Executive

2 months ago


Okhla Delhi Delhi, India Sicagen India Limited Full time

**Job Description/ Responsibilities**:
**ROLE - Product Support**

**EXPERIENCE - 1 - 7 years**

**QUALIFICATION - BE EEE/ Diploma EEE / BCA / MCA**

**PRODUCTS - WOODWARD ( GOVERNORS, ACTUATORS, CONTROL PANEL, PLC, SWITCH-GEARS etc.**

**Job Specification**:
**1. Having Knowledge about our products & services.**

**2. Communicating with customers to gathering information about their needs & expectations regarding the product or service.**

**3. Monitoring social media platforms for customer complaints or questions about products or services.**

**4. Coordinating with engineers or other specialists to determine the cause of a problem and develop a solution.**

**5. Maintaining records & sending reports / MIS on timely bases.**

**6. Communicating with customers to answer questions about products or services and resolve issues.**

**7. Communicating to our customers and getting reviews & feedback about our service and support.**

**8. Should have knowledge in Oracle / ERP Software.**

**Salary**: ₹300,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
- Work from home

Shift:

- Day shift

**Speak with the employer**

+91-XXXXXXXXXX



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