cdm Product

1 month ago

Mumbai, India Domestic Bank Full time

**Job Name
- Business Name**

**Job Title : CDM Product and Process Executive**

**Business Unit (PA) : ATM**

**Team : ATM Product**

**Reports to (Job) : Head - ATM Portfolio & Process**

**Location of role : Mahalaxmi**

**Job Fn**:Product**

**Role Type: IC No of direct reportees: NIL Travel Required: NIL**

*IC - Individual contributor

**Job Purpose**:As on date, we are at around 1800+ cash recycler machines (CRMs) deployed pan India. With increasing focus on CRM deployments, visibility & usage there is a requirement for dedicated resource for managing these activities.

Staff will be responsible for engaging with different stakeholders such as Regional ATM Team, Branch Banking,
Outsourced Vendors, Marketing, BTG /IT etc

**Key Responsibility Areas : 6 - 8 Performance Standards (6-8 per KRA)**
**Areas**

Track & drive improvement in usage Regular portfolio review to put in place action plan for low transacting terminals
- Constant engagement with regional WBO, RBB for driving improvement at underperforming terminals
- Repository and publishing MIS relating to Pan India terminals covering usage related KRIs
- Track key parameters related to CRM such as % of cash recycled and % of teller deposit migration
- Handle critical aspects such as fixing and tracking deposit limits, customer charging, tracking and resolving exceptions impacting usage etc

Improving Visibility & Customer Engaging with marketing for launching campaigns adoption Engaging with marketing for dispatch and deployment of

Marketing collaterals.
- Follow up with Branches and ATM team to ensure completion of deployment activities.
- Maintaining MIS for marketing collateral management
- Driving physical marketing activities centrally
- Preparation of training material for branches, regional WBO units etc

CRM Process management Jointly with process & functional units implement process related changes on cash recyclers for improving parameters with respect to usage, customer experience, reconciliation, cash management
& availability to customer
- Implement measures and process changes for increasing mix of cash recyclers in overall ATM fleet for the bank

**Educational Qualifications & Certifications Key Skills **(Required for the role - examples listed below)
**(**Required for the Role - Examples shared)
- **Graduation: Bachelor's degree / Post ** **Banking Product & Process Knowledge**

**Graduate ** **Planning and Organizing Skills**
- **MIS management**:

- **Communication**

**Experience Required**: (Number of years of experience, exposure to particular role to be shared - example below)
- Minimum experience in years - 2 yrs
- Exposure to Banking Products : (preferred)

**Major Stakeholders**(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties : Examples listed below)
- Regional WBO channel
- Branch Banking
- IT / Infra / Admin/BTG
- Marketing
- Service Providers

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹250,000.00 - ₹640,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 3 years (preferred)

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