Customer Delight Officer
3 months ago
**Job Description: Customer Delight Executive**
About Dabble: Dabble is a dynamic and innovative company dedicated to providing exceptional products and services to our customers. We pride ourselves on our customer-centric approach, creativity, and commitment to excellence. We are looking for a passionate and driven Marketing & Customer Delight Executive to join our team and help us elevate our brand and customer experience to new heights.
Job Summary: Customer Delight Executive will play a pivotal role in developing and executing marketing strategies while ensuring that our customers have a delightful and seamless experience with Dabble. This dual-focused role requires a creative marketer with a keen eye for detail and a customer advocate who can transform feedback into actionable improvements.
**Key Responsibilities**:
- Connect with Cash on delivery customers convert them into prepaid customers
- Connect with customers who have abandoned the cart and convert them into paid customers
- Connect with customers with service issues and resolve their issues to ensure customer retention
- Upsell to existing customers
- Connect with Dabble customers who have shown inclination to buy
- Manage and solicit reviews across channels.
- Create opportunities to run workshops and pop-ups.
- Work with leads to generate new sales opportunities Collaborations:
- Assist in managing and updating community social media pages.
- Contribute to editing blog posts for the website and follow up with parents.
- Respond to Instagram and WhatsApp customer queries.
- Upload videos to the community's YouTube channel, optimizing titles, descriptions
**Qualifications**:
- Bachelor's degree in any field
- Experience in customer service / telesales ( preferable)
- Entrepreneurial mindset with a proactive and results-driven approach.
- Proficiency in financial management software such as Tally and Microsoft Office Suite.
- Strong analytical skills with attention to detail.
- Customer orientation and customer facing experience ( preferably)
- Excellent communication and interpersonal skills to foster collaboration across teams.**.**
Pay: ₹18,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (preferred)
**Location**:
- Bengaluru, Karnataka (required)
Expected Start Date: 05/10/2024
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