Customer Delight Associate

6 months ago


Bengaluru Karnataka, India Newton School Full time

**Role**:
The individual in this role is responsible for handling questions, comments and issues related to students. The ultimate goal is to provide a positive customer experience and enhance relationships between students and businesses.

**Responsibilities**:

- Creating policies and procedures to build sustainable relationships and trust with customers accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Possessing excellent product knowledge to enhance customer support.
- Primarily focused on non-voice, but might have to take up calls in case of necessity

**Requirements**:

- Proficiency in both English (written + verbal) and Hindi (verbal) is essential.
- Previous experience in similar roles is a prerequisite.
- Ability to thrive in a startup atmosphere is highly valued.
- Bonus points for expertise in professional documentation and content development.



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