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Reservation Agent
1 week ago
Should have undergone diploma/degree in hotel management from a recognised institute.
Hotel working experience will be an added advantage.
- Maintains a regular pattern of sales calls and ensures no calls are left unanswered, when received through our Automatic Call Distribution system (ACD).
- Maintain a high level of product and service knowledge about all IHG Hotels, Restaurants and all IHG Hotels in your region.
- Maintain knowledge of special rates/ offers/ promotions.
- Maintains high quality of correspondence and accuracy of information input into reservations while ensuring timeliness of correspondence.
- Maintain high Signature test call scores.
- Process amendments to reservations such as extensions, early departures, etc. based on availability and strategies
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
At Holiday Inn Express, we’re all about travel that’s simple AND smart.
That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you? Let’s Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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