CRM Executive

5 months ago


Calicut Kerala, India Enmain Full time

**Company Description**
Enmain is a passionate team of industry experts specializing in growth, marketing, and sales strategy. We go beyond superficial approaches; we are dedicated to creating unforgettable customer journeys that fuel long-term growth. We leverage our combined expertise in customer experience, branding, marketing, and consumer & shopper insights to achieve this.
- Coordinate within the sales team by managing schedules, filing important documents, and communicating relevant information.
- Ensure the adequacy of sales-related equipment or material.
- Regular updating on ERP/CRM
- Assist in the preparation and organizing of promotional material or events.
- Coordinate, prepare, and launch new products for the assigned market(s) with the cooperation of the respective sales department in the respective regions.
- Ensure the confidentiality of the customer list, mailing lists, and other sensitive company information.
- Coordinate with administration, commercial, and factory departments to ensure timely orders and smooth function of action in the system.
- Responding to complaints from customers
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Should have done extensive filing work, creating reports, follow up with sales team, Team deployment reports, team field collecting field visit reports, be a single point of contact for customers.

**Qualifications**
- Graduate / Post Graduate
- 1+ years experience in a Customer Relations role.
- Strong interpersonal and customer service skills
- Good communication and organizational skills
- Ability to meet deadlines effectively, juggle multiple tasks at once

**Additional Information**
All your information will be kept confidential according to EEO guidelines.


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