Client Servicing Executive

3 weeks ago

Mumbai, India INK IN CAPS MEDIA & MARKETING LLP Full time

**Job location: - Goregaon East, Mumbai Job Role: - Client Servicing Executive**

**Job Description: -**

We are looking to employ an experienced client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner. The client servicing executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible.
You should also be able to identify new business opportunities through client referrals. To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

**Industry preference: -**
Events(Online & Offline) / Digital Marketing Agency / Media & Production

**Responsibilities: -**

1.Cultivating solid relationships with clients through the provision of exceptional after-sales service.
2.Creating a positive onboarding experience for new clients.
4.Identifying ways to overcome clients' initial dislike of company products. 5.Maintaining an accurate record of all existing and potential clients.
6.Responding to client inquiries in a timely and professional manner.
7.Training and providing overall guidance to client service employees.
8.Organizing training seminars to enable clients to fully utilize product features and benefits.
9.Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

**Requirements**:

- 1.Bachelor's degree in business administration or an industry-related field.
2.Proven experience working as a client servicing executive.
3.Proficiency in Microsoft Excel.
4.Working knowledge of Customer Relationship Management (CRM) software. 5.The ability to work efficiently under pressure.
6.Excellent organizational and time management skills.
7.Strong analytical and problem-solving skills.
8.Effective communication skills.
9.Exceptional customer service skills. 10. Experience Required : - 2+ Years.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai - Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you join us immediately.

**Experience**:

- total work: 2 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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