Gm - New Initiatives
2 weeks ago
Date: 16 Nov 2023- Location: Delhi, IN- Company: Delhi Intl Airport Ltd**JOB PURPOSE**:
Develop and execute business plans for Non
- Aero Commercial business in DIAL through business partners with support of Internal & External stakeholders, in order to maximize retail sales and achievement of income targets for F & B, lounges, hotel, advertising, car park, taxi, forex, telecom, spa and other similar businesses at the airport
**ORGANISATION CHART**:
**KEY ACCOUNTABILITIES**:
- Accountabilities
Key Performance Indicators
Drive topline sales numbers and revenue to DIAL where by maximizing sales and income per passenger & returns from space
Sales, Revenue, SPP, IPP, sales per sqft
Develop an efficient business organization through continuous development of team skills
ESI score, team training and team growth
- Maximize business partner satisfaction
CSI scores
Continuously improve quality of commercial processes
ASQ scores, Skytrax scores
**EXTERNAL INTERACTIONS**:
External - Roles you need to interact with outside the organization to enable success in your day to day work
Concessionaires
Security agency/CISF
BCAS
Immigration, Customs
Brands
Nature of Interaction
**INTERNAL INTERACTIONS**:
Internal - Roles you need to interact with inside the organization to enable success in your day to day work
COO
Terminal Ops
Legal, Finance
P & E, HR, Security, Corporate Relations
Finishes, Procurement
**FINANCIAL DIMENSIONS**:
AOP - Revenue - 1600 cr
**OTHER DIMENSIONS**:
Team size
- 2 direct, 6 non direct
Number of Concessionaires - 30+
**EDUCATION QUALIFICATIONS**:
MBA, preferable
**RELEVANT EXPERIENCE**:
12-15 years of total experience
5 years of relevant experience in hospitality as head of a business with a team size of at least 10 members
**COMPETENCIES**:
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
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