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Renewal Executive
1 week ago
**Customer Service Renewal Sales (Insurance Industries)**
Customer services is a field that focuses on providing support and services for customers during the purchasing and renewal process.
**Responsibilities**
- Handle inbound and outbound calls to customers and clients.
- Identify the needs of customers, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy-related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
**Requirements**:
- Any Graduation
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target-achieving skills.
- Excellent communication and listening skills with good command of the English language.
- Other Regional Langue will be an added advantage such as **( Malayalam, Kannada, Tamil, Odisha, Bengali, Telugu - Mandatory)**
**Age **:Below 30
**Benefits**:
Free Pick-Drop facility from Office to Nearest Railway station.
- Bahindar Road**
**Job Types**: Full-time, Permanent
Pay: ₹200,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- Telecommunication: 1 year (preferred)
Work Location: In person
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