Customer Support Associate
3 months ago
**Location: Onsite**
**MBC Centre, Opp. Cine Wonder Cinema, Ghodbunder Road, Thane (W), 400607**
**Shift Timing: 7:00 PM to 4:00 AM (Night Shift)**
**Key Responsibilities**:
- Make **outbound calls** to potential international customers.
- Handle customer inquiries, provide accurate information, and resolve issues.
- Update and maintain customer records with accurate account information.
- Consistently meet daily and monthly **sales/target goals**.
- Collaborate with team members to ensure smooth service delivery and high-quality customer experience.
**Requirements**:
- **Fluency in English** with excellent communication skills.
- Basic knowledge of computers and data entry.
- Ability to work in a **fast-paced, target-driven environment**.
- **High school diploma (HSC)** or a graduate degree.
- Self-commute to the office (on-site job).
**Shift Details**:
- **Working Hours**: 7:00 PM to 4:00 AM (Night Shift).
If you're a motivated individual with a passion for customer service and ready to take on the challenges of a dynamic international BPO role, we encourage you to apply
**Role**:Customer Retention - Voice / Blended**Industry Type**:BPO / Call Centre**Department**:Customer Success, Service & Operations**Employment Type**:Full Time, Permanent**Role Category**:Voice / BlendedEducation**UG**:Graduation Not Required
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹9,910.08 - ₹29,482.97 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Shift availability:
- Overnight Shift (required)
- Night Shift (required)
Work Location: In person
Application Deadline: 14/10/2024
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