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Client Service Coordinator
5 months ago
Client relations/Support Executive - This role is an integral part of our ERP project management team in work allocation for software developers and client management.
**Requirements**:
- **Excellent English communication skill is mandatory**:
- **Minimum 6 months experience in client/ customer management**:
- **Education : MBA (Marketing)**:
- Client handling ability
- Logical thinking
Core responsibilities with regard to team work allocation includes the following:
- Discussion and analysis of new requirements and support activities of the project with team leaders and developers.
- Timely status update to the team leaders and client regarding pending tasks
- Daily stand up meeting coordination for support activities
- Jira management
Client Management responsibilities
- Client communication through calls, mails, WhatsApp etc.
- User story management
- Weekly sprint meeting with client
- Ticketing system management
- User training based on new releases
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- On a scale of 1-5, what would you rate your English communication skills?
**Experience**:
- Client/customer management: 1 year (required)