Client Service Executive

3 days ago

Kochi, India AD HOUSE Full time

**Responsibilities**:
Client Relationship Management:
Build and maintain strong, long-lasting relationships with clients, serving as their trusted advisor and advocate within BE World.

Understand client needs, objectives, and challenges, proactively identifying opportunities to add value and exceed expectations.

Project Coordination and Management:
Serve as the main point of contact for client inquiries, requests, and feedback, ensuring timely and accurate responses and resolution of issues.

Coordinate project timelines, deliverables, and resources, liaising with internal teams to ensure client expectations are met or exceeded.

Campaign Strategy and Planning:
Collaborate with clients to develop comprehensive marketing and media strategies aligned with their business goals and objectives.

Provide strategic recommendations and insights to clients, leveraging industry knowledge and best practices to optimize campaign performance and results.

Campaign Execution and Optimization:
Oversee the execution of client campaigns, monitoring performance, analyzing data, and identifying opportunities for optimization and improvement.

Work closely with internal teams, including marketing, creative, and digital, to ensure seamless execution and delivery of client projects.

Account Growth and Business Development:
Identify opportunities for account growth and expansion, upselling additional services and solutions to meet client needs and objectives.

Actively seek referrals and new business opportunities from existing clients, leveraging relationships and client satisfaction to drive business growth.

Reporting and Analysis:
Prepare and deliver regular performance reports to clients, summarizing key metrics, insights, and recommendations for optimization and future strategy.

Use data-driven insights to evaluate campaign effectiveness, identify trends, and inform strategic decision-making and client recommendations.

**Requirements**:
Bachelor's degree in Marketing, Communications, Business, or related field.

Proven experience 2 years in client services, account management, or related roles within the media, marketing, or advertising industry would be a plus.

Strong communication and interpersonal skills, with the ability to build rapport, communicate effectively, and foster positive relationships with clients and internal teams.

Excellent project management abilities, with the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced, deadline-driven environment.

Strategic thinker with a proactive approach to problem-solving and decision-making, able to anticipate client needs and provide solutions and recommendations accordingly.

Ability to thrive in a collaborative team environment, working effectively with cross-functional teams and stakeholders to achieve shared goals and objectives.

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and project management tools.

Knowledge of media and marketing principles, trends, and best practices, with a passion for staying informed about industry developments and innovations.

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Kochi, Kerala (required)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 6235550515

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