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Customer Relationship Executive in Automobile Sector

4 weeks ago

Navi Mumbai Maharashtra, India Pharma Fast growing company Full time

We have urgent opening in Automobile for CRE position.

Location : Nerul, Navi Mumbai

JD:

- Effective communication with customers related query/ issue.
- Coordinate with accounts department to clear the Gate pass and sending the cleared gate pass to Delivery department.
- Handling all telephone related calling as per principal’s norms.
- Introduces relevant members to the customers during delivery of the vehicle.
- Proper timely calling, capturing VOC and resolving any
- Solving Apprehension/ doubts/ queries/ issues.
- Managing all findings, sharing with relevant heads and preparing list of repeated offenders.
- Keeping Delivery bags ready & Sending EW/ RSA to the customers.
- Highlighting any select sales personnel having more complaints.
- Informing respective department for which complaint is generate.
- Works with all dealership departments to achieve team goals.
- Resolve all customers’ complaints by ensuring regular follow-up with other departments.
- Maintain highest professional representation
- Adherence to all environment, health, safely, security measure for people, properly, cars.

WhatsApp your resume on 9892176631

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹300,000.00 per year

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 9892176631

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