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Customer Relationship Executive
3 months ago
**Job Profile: Customer Relationship Executive** **Role Overview**: As a Customer Relationship Executive (CRE) in the automobile industry, you will serve as the primary point of contact between the dealership/service center and customers. Your role will involve building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction with the products and services offered by the dealership. **Responsibilities**: 1.**Customer Interaction**: oGreet customers warmly and assist them with inquiries, test drives, and vehicle selection. oProvide information about the features, specifications, and pricing of vehicles. oAddress customer concerns and resolve complaints in a timely and professional manner. 2.**Service Coordination**: oSchedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance. oCommunicate service recommendations, estimates, and updates to customers in a clear and courteous manner. oFollow up with customers after service visits to ensure satisfaction and address any additional concerns. 3.**Customer Feedback and Surveys**: oCollect feedback from customers regarding their experiences with the dealership/service center. oConduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels. oAnalyze survey results and collaborate with management to implement changes and enhancements based on customer feedback. 4.**Relationship Building**: oBuild and maintain strong relationships with customers to foster loyalty and repeat business. oKeep detailed records of customer interactions and preferences to personalize future interactions and offerings. oProactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships. 5.**Product Knowledge and Training**: oStay updated on the latest vehicle models, features, and technologies to provide accurate information to customers. oParticipate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques. **Requirements**: ∙Bachelor's degree in Business Administration, Marketing, or a related field (preferred). ∙Proven experience in customer service, sales, or a related role, preferably in the automobile industry. ∙Excellent communication and interpersonal skills.
Pay: ₹420,000.00 - ₹480,000.00 per year
Schedule:
- Day shift
**Experience**:
- total work: 4 years (preferred)
- Customer service: 4 years (preferred)
**Language**:
- English (preferred)
Work Location: On the road
Application Deadline: 28/06/2024
Expected Start Date: 01/07/2024
