Customer Relationship Executive

7 months ago

Mumbai, India Automobile Dealers Full time

**JD FOR CRE ** - Demonstrate professional wow behavior with customers/ colleagues.
- Effective communication with sales on any customers related query/ issue.
- Coordinate with accounts department to clear the Gate pass and sending the clearedgatepass to Delivery department.
- Handling all telephone related calling as per principal’s norms.
- Introduces relevant members to the customers during delivery of the vehicle.
- Proper timely calling, capturing VOC and resolving any
- Solving Apprehension/ doubts/ queries/ issues.
- Managing all findings, sharing with relevant heads and preparing list of repeated offenders.
- Keeping Delivery bags ready & Sending EW/ RSA to the customers.
- Highlighting any select sales personnel having more complaints.
- Informing respective department for which complaint is generate.
- Works with all dealership departments to achieve team goals.
- Resolve all customers’ complaints by ensuring regular follow-up with other departments.
- Maintain highest professional representation
- Adherence to all environment, health, safely, security measure for people, properly, cars.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Automobile sales: 2 years (required)
- total: 3 years (required)

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