Guest Service Executive

2 weeks ago


Pune, India Zoopero Marketing Private Limited Full time

**Position**: Guest Service Executive
**Location**: Hadapsar, Pune.
**Type**: Full-time

**Mandatory Fields**:

- Excellent **English Communication is Compulsory** as you will have to deal with International Clients (British Clients)
- Should be comfortable in rotational shifts.
- Looking for a immediate joinee.
- Should be excellent in **written and verbal communication (english)**

**Company Overview**:Zoopero is a dynamic and innovative digital marketing company that caters to a diverse range of international clients. We are committed to delivering exceptional products/services and maintaining top-notch customer satisfaction. As we expand our global presence, we're seeking a motivated Guest Service Executive to join our team.

**Responsibilities**:

- Address client inquiries, concerns, and issues with accuracy and empathy.
- Ensure high-quality customer interactions that align with our company's customer service standards.
- Understand client needs and tailor responses to provide effective solutions.
- Collaborate with cross-functional teams to resolve complex client issues and escalations.
- Maintain comprehensive product/service knowledge to assist clients effectively.
- Document and track client interactions and resolutions in the CRM system.
- Assist in developing and improving support resources, such as templates and knowledge base articles.
- Stay updated with industry trends and best practices to enhance customer support strategies.

**Qualifications**:

- Excellent written and verbal communication skills in English (additional languages a plus).
- Strong problem-solving abilities to address client issues and provide appropriate solutions.
- Empathetic and patient approach to customer interactions.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Adaptability to evolving processes and willingness to learn and improve.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- You will be provided salary between 20k-25k + incentives. Are you okay with that?

**Experience**:

- total work: 1 year (required)

**Speak with the employer**
+91 9699875831


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