Customer Support Associate

2 weeks ago


Kotturpuram Chennai Tamil Nadu, India OneGlance Software Services Pvt Ltd Full time

OneGlance Software Services has been an EMR (Electronic Medical Records) software solution provider to healthcare professionals across India & globally for over a decade. Trusted by 850+ healthcare facilities such as Apollo Sugar and The Indian Institute of Diabetes, we have worked with healthcare professionals from over 25 medical specialties, providing innovative and cutting-edge technological solutions for the rising challenges in our current healthcare system. We are dynamically growing and developing our solutions powered by the skill and drive that is shared by our entire team and we are constantly seeking talented & passionate individuals like you to join our dynamic team

You’d be a process-oriented person with very good communication, intent listening and analytical skills who is committed to providing a flawless customer experience to our clients and is eager to learn and has a positive pro-active attitude towards work.

Job description:

- Handle inbound/outbound calls of our customers ensuring exceptional service at every interaction.
- Listen attentively, understand and document customer requirements and issues on CRM
- Provide prompt and knowledgeable solutions to customer issues
- Conduct regular follow ups on issues raised to ensure complete resolution of the issue and customer satisfaction
- Update your technical skills with constant learning and develop an in-depth understanding of the product & its purpose of use in real time for customers
- Test some of the newly developed features in the software and record feedback from clients
- Demo the product to potential buyers in an effective manner. Training will be provided for the same and you will be evaluated in the end
- Conduct exhaustive software training sessions to help new clients (usually doctors & other healthcare professionals) navigate the product with ease

**Skills**:
1. Excellent communication skills with fluency in written & spoken English and conversant in as many of these regional languages: Hindi/Tamil/Telegu/Malayalam/Kannada

2. Problem-solving ability & attention to detail

4. SHOULD HAVE GOOD KNOWLEDGE OF WORKING WITH MYSQL DATABASE QUERIES

5. Good working knowledge of MS Office
- especially Word and Excel

Qualifications:

- 10th,12th (preferably science or Maths) with a score of above 80%
- Graduates/professionals from any field (B.A., B.Sc., etc)

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Ability to commute/relocate:

- Kotturpuram, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you know SQL?

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)
- Tamil (required)

Work Location: In person

Expected Start Date: 08/04/2024



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