Servicenow Discovery Analyst
4 weeks ago
Exp:8-12yrs
Location :NCR/Bangalore(hybrid work)
IT Discovery Analyst is accountable for overall infrastructure discovery and application service mapping.
- Administration of the ITOM module within the ServiceNow platform
- Daily maintenance and support of Service Discovery
- Design, develop & implement patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services
- Manages ServiceNow Discovery and ServiceNow Service Mapping.
- Ensures that horizontal discovery and service mapping products are highly available, reliable, and performant.
- Establishes and maintains discovery schedules.
- Monitors discovery and service mapping results, reconciling and addressing any anomalies.
- Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
- Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
- Participates in platform upgrade planning, testing, and validation.
- May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
- Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
- Other duties as assigned.
As an IT Discovery Analyst your skills and qualifications will ideally include
- Minimum 5-7 years of ServiceNow CMDB ITOM
- Bachelor's degree in information technology, computer science or related field preferred
- ServiceNow Certification on ITOM module is highly preferred
- Expertise in managing Identification and reconciliation rules
- Proficient in ServiceNow CSDM (Common Service Data Model) deployments
- Working knowledge of Amazon Web Services (AWS), including leveraging EC2, EBS, S3, RDS, and Cloud formation services in an enterprise production environment will be preferred
- Working knowledge of Windows Server administration, Active Directory, LDAP, Single-Sign-on, authentication, user and group policy objects, and permission levels
- Knowledge of UNIX or Linux Server administration, including user permission levels, SUDO virtualization, including VMware, containerization, and Docker, Kubernetes, or OpenShift
- High level of self- motivation and proactivity
- Works effectively in a team-oriented, collaborative environment
- Solid written and verbal communication skills
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