ServiceNow Project Manager

2 months ago

Bangalore, India Swift Strategic Staff Solutions INC Full time

Responsibilities :

Project Management :

- Manage ServiceNow projects from inception to completion, including ITSM, CMDB, ITAM, Discovery, 3rd party integrations, and other modules.

- Define project scope, establish measurable goals, and develop project timelines.

- Manage project resources, budget, and risks.

- Plan and execute release cycles using Agile Scrum methodology.

- Facilitate project activities, including training, testing, go-live, and post-go-live support.

- Lead and collaborate with cross-functional teams (developers, business analysts, stakeholders).

- Attend project governance meetings and scrum ceremonies.

- Manage project escalations and ensure effective stakeholder communication.

ServiceNow Expertise :

- Possess in-depth knowledge of the ServiceNow platform and its core functionalities.

- Lead the configuration and customization of ServiceNow modules to meet specific business needs.

- Experience with ServiceNow scripting languages (JavaScript, HTML, CSS) for automation purposes.

Technical Skills : Possess a good understanding of networking, infrastructure, and cloud concepts.

Qualifications :

- 10+ years of total experience in project management.

- 6 -15 years of experience working with the ServiceNow platform in an enterprise-wide, multi-tier production environment.

- Proven track record of successfully delivering ServiceNow projects on time and within budget.

- Strong understanding of Agile Scrum methodology.

- Solid knowledge of ServiceNow modules (ITSM, CMDB, ITAM, Discovery, etc. ) and customization best practices.

- Experience with ServiceNow scripting languages (JavaScript, HTML, CSS) is a plus.

- Basic understanding of networking, infrastructure, and cloud concepts.

- Excellent communication, collaboration, and interpersonal skills.

- Strong leadership and problem-solving skills.

- Ability to manage multiple priorities and work independently.

Certifications (Preferred) :

- ServiceNow Certified System Administrator (CSA)

- ServiceNow Implementation Specialist Certification (ITSM + various tracks)

(ref:hirist.tech)

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