ServiceNow Project Manager
2 months ago
Responsibilities :
Project Management :
- Manage ServiceNow projects from inception to completion, including ITSM, CMDB, ITAM, Discovery, 3rd party integrations, and other modules.
- Define project scope, establish measurable goals, and develop project timelines.
- Manage project resources, budget, and risks.
- Plan and execute release cycles using Agile Scrum methodology.
- Facilitate project activities, including training, testing, go-live, and post-go-live support.
- Lead and collaborate with cross-functional teams (developers, business analysts, stakeholders).
- Attend project governance meetings and scrum ceremonies.
- Manage project escalations and ensure effective stakeholder communication.
ServiceNow Expertise :
- Possess in-depth knowledge of the ServiceNow platform and its core functionalities.
- Lead the configuration and customization of ServiceNow modules to meet specific business needs.
- Experience with ServiceNow scripting languages (JavaScript, HTML, CSS) for automation purposes.
Technical Skills : Possess a good understanding of networking, infrastructure, and cloud concepts.
Qualifications :
- 10+ years of total experience in project management.
- 6 -15 years of experience working with the ServiceNow platform in an enterprise-wide, multi-tier production environment.
- Proven track record of successfully delivering ServiceNow projects on time and within budget.
- Strong understanding of Agile Scrum methodology.
- Solid knowledge of ServiceNow modules (ITSM, CMDB, ITAM, Discovery, etc. ) and customization best practices.
- Experience with ServiceNow scripting languages (JavaScript, HTML, CSS) is a plus.
- Basic understanding of networking, infrastructure, and cloud concepts.
- Excellent communication, collaboration, and interpersonal skills.
- Strong leadership and problem-solving skills.
- Ability to manage multiple priorities and work independently.
Certifications (Preferred) :
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Implementation Specialist Certification (ITSM + various tracks)
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