Technical Architect ITSM

4 weeks ago

Bengaluru Bangalore Hyderabad Secunderabad Telangana, India Anlage Infotech India Private Limited Full time
Work Location : Noida (Fully Remote)
Shift Timings : EU Hours

Primary Responsibilities:
· Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences
· Advise clients on best practice within the ServiceNow platform to create lasting value and enhanced experiences
· Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables
· Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency and quality
· Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities
· Lead sprint planning and review meetings, ensure the technical team follows the NTT methodology, and drive towards successful project completion
· Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager
· Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts
· Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements
· Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
· Primary skillset in ITSM with secondary skillset with HRSD and experience with Integration between the modules.
· Source to Pay Operations skillset; see below:
• India
• Journal Voucher/Offline JVE
• Stationery Requisition System
• Vendor Payment Block
• Challan Generation Process
• Credit Admin Form
• File Notes System
• Business Card Requisition
• Debtors' Line-Item Change
• Vendor's Line-Item Change
• Bank Payment Order
• Quotation Evaluation Sheet
• Provision Accounting System
• Hong Kong
• Demand Management System (DMS)
• Japan
• Purchase Requisition
• Taiwan
• Journal Voucher/Offline JVE

Basic Qualifications:
· 5+ years of hands on ServiceNow experience
· 5+ years ITSM experience
· 5+ years HRSD experience
· 5+ years Integration experience (with ITSM and HRSD)

Preferred Qualifications:
· ServiceNow Certified System Administrator Certification
· ServiceNow Certified Implementation Specialist Certification in additional practice areas such as ITBM, SPM, WSD, GRC, IRM, HSRD, CSM, ITAM, ITOM, Service Portal (UX Deign), etc.

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