Buyback & Escalation Specialist - Affordability
4 weeks ago
Position: Buyback & Escalation Specialist
Location: Bangalore
Job Responsibilities:
The Buyback & Escalation Program specialist plays a pivotal role in the development, implementation, and management of a buyback program aimed at repurchasing products from customers and enhancing customer relations with buyback partners. This role involves overseeing program opeations, partner engagement, and reporting on program performance. Coordinator is also responsible for overseeing and managing retail escalations, ensuring prompt resolution and supporting sales. This role involves collaborating with various departments to address complex IT issues, identifying root causes, and implementing solutions to prevent future escalations.
Job Duties:
- Relationship Building and managing sales and operation associated with Exchange partners (Cashify, Servify, Buyblynk)
- Maintain regular communication with exchange partners & look for avenues of increasing sell out via exchange partners.
- Research and analyse market trends, competition, and customer preferences related to product buyback & affordability.
- Promote the buyback program to customers through various channels, including marketing campaigns, social media, and customer outreach
- Supporting Merchant On-boarding of interested retailer to enrol in Buyback program with Regional Excellence Manager
- Managing Escalation of affordability and act as primary point of contact for escalated issues.
- Issue resolution by collaborating with cross-functional teams, including technical support, to resolve complex issues.
- Maintain detailed records of escalated cases, including issue details, and resolution steps.
- Maintaining affordability Genie, Live retailer master on a regular period.
- Support Field sales team on time circulating right data sets & affordability team in carrying out day 2 day operations
Qualification - Any Masters Degree
Experience -2+years
Skills - Stakeholder Management, Program Management, Business Communication, Data Analysis, Negotiations, Resource management, Sales Management, Market research
Full-time or Part time -Full Time
Travel â€'Should be flexible
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