Complaints and Escalations

About Tejas Networks Tejas Networks designs, develops and sells high-performance networking products to telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas products utilize programmable, software-defined hardware architecture with a common software code-base that delivers...

About the Department: Service recovery is a customer grievance handling unit. The touch points are IRDA complaints, PMO office, Bima Bharosa (IGMS), Branches, call centre/email/chat, customer walk ins and Sr. Management escalations. The team is responsible for doing root cause analysis of the grievances and process recovery for the key cases....

Do Excellent communication skills, Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and...

Job Description Job Summary: We are looking for a Customer Support Representative to manage customer queries and complaints. The candidate will also be asked to answer initial and after sales inquiries, modifications, and escalate complaints across a number of communication channels and technical questions revolving around the products and software.To do...

Job Description In this role, you will be the Second Point of Contact for client escalations for Managed Solutions. You will also act as the default Senior Operations Manager and second-in-line during the absence of the Senior Operations Manager.The Operations Manager (OM) will be accountable for overseeing daily operations, optimizing processes, and...

**No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...

Job Description Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization’s service and product...

1. Address customer questions, provide information, and offer solutions to resolve problems or complaints. For example, explaining product features, or guiding customers through processes. 2. Listen attentively to customer complaints, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex...

Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks...

Office Address : #16 Salarpuria Premia (Opp. Cessna Business Park), Sarjapur Outer Ring Road (ORR), Bangalore 560103 Supervisor, Customer Quality will be responsible for leading worldwide product complaint handling team. Responsibilities include ensuring timely evaluation, investigation and closure of reportable and non-reportable product complaints in...

To ensure that all branches in the region achieve targets for revenue and sub broker acquisition for Mutual Funds. To promote cross selling to Sub Broker and add value to the High Net worth Sub Broker. To ensure overall profitability of the region including the franchisees across all MF products. To analyse and continuously monitor performance...

 Key Responsibilities • Problem identification and troubleshooting a variety of complex electrical problems with limited supervision. • Define, Coordinate, Generate electrical product specifications and engineering test reports. • Conduct obsolescence risk assessment for prompt risk mitigation strategy and implementation to ensure product...

Responsibilities: Attend customer calls to provide product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc. Attend customer calls to Assist with EV Charging-related issues , orders, refunds, etc. Monitor the Charging Network to be up and running. Take ownership of the resolution of customer issues. Escalate unresolved...

Italian Back Office Advisor for a Video Game Brand - Portugal Req ID#: 383554 Lisboa, Portugal, PT Job Description: Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Italian  native or fluent with strong English communication skills? Looking to make your career in a multicultural...

Dutch Back Office Advisor for a Video Game Brand - Portugal Req ID#: 383548 Lisboa, Portugal, PT Job Description: Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Dutch  native or fluent with strong English communication skills? Looking to make your career in a multicultural environment? So...

Resolve customer issues and complaints effectively and efficiently Provide accurate information to customers regarding products or services Adhere to company's policies and procedures while interacting with customers Manage and prioritize multiple customer interactions simultaneously Work collaboratively with other team members to ensure seamless customer...

Job Description This position will play a crucial role in supporting the Client Services Manager in delivering exceptional services to our clients. You will serve as the primary point of contact of the team assigned for addressing day-to-day issues and escalations that impact client operations and relationships ensuring effective coordination, communication,...

Job Description This position will play a crucial role in supporting the Client Services Manager in delivering exceptional services to our clients. You will serve as the primary point of contact of the team assigned for addressing day-to-day issues and escalations that impact client operations and relationships ensuring effective coordination, communication,...

We are looking for an CRM Manager – Client Relations to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a...

()- Graduate- Fresher - yrs- Job Type : Full Time- - Salary : 380000- Open- Posted : 2/3/2023 11:01:25 AM**Description**: **Job brief**: We are looking for a Crew Member to join our team and provide friendly, prompt, and reliable service to our guests. Crew Member responsibilities include assisting customers as needed, answering questions, and completing...