Software Specialist
4 weeks ago
The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines. He/she is also expected to document the resolution steps in the CRM
Job Description
Knowledge quotient
- Be updated with process and product knowledge
- Understand client's infrastructure
- Be updated with compliance processes and protocol
- Communication
- Understand client grievances and understand the root cause of the issue created
- Maintain internal communication to keep them updated about the status of resolution through calls and emails
- Maintain highest level of customer satisfaction through service as well as technical resolution
- Troubleshooting
- Bifurcate issues into front end or backend technical issues
- Identify and report potential P1 cases in timely manner to the Lead/Mentor
- Provide correct and timely resolution to issues
- Follow all security and compliance protocol set by the organization and highlight discrepancies in a timely Manner
- Documentation
- Document the first communication with the customer on the internal portal
- Document timely updates about the status of the resolution on the internal portal
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Sales And Marketing Specialist
2 weeks ago
India AITA Fly Full time"Company Description we suggest you enter details hereRole Description This is a part-time remote role for a Sales and Marketing Specialist. The Sales and Marketing Specialist will be responsible for conducting market research, developing sales strategies, creating marketing campaigns, and managing client relationships. They will also collaborate with...
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Sales And Marketing Specialist
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india AITA Fly Full time"Company Descriptionwe suggest you enter details hereRole DescriptionThis is a part-time remote role for a Sales and Marketing Specialist. The Sales and Marketing Specialist will be responsible for conducting market research, developing sales strategies, creating marketing campaigns, and managing client relationships. They will also collaborate with...
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