No more applications are being accepted for this job
AppYogi Software
1 month ago
india
AppYogi Software
Full time
Job Description and Responsibilities :
- Responding to customer queries in a timely and accurate way via email.
- Recommending solutions and guiding product users through features and functionalities.
- Replying to Appstore & Playstore reviews.
- Writing FAQ's for apps.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements :
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software.
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma is a plus. (ref:hirist.tech)
-
AppYogi Software
1 month ago
india AppYogi Software Full timeJob Description : - We are looking for an experienced Back-end developer to join our IT team. You will be responsible for the server side of our web applications.- If you have excellent programming skills and a passion for developing applications or improving existing ones, we would like to meet you. As a Back-end developer, you'll work closely with our...